Who we are looking for:

A professional who will join team responsible for outsourced provision of end to end client service - compare records of the client`s Front Office System to records kept at State Street, flag and resolve differences, raise inquiries with internal teams. Additionally, direct support of Front Office - addressing queries, analysis of the client´s portfolio. have a proactive mindset to inform other business units of potential issues further downstream.

This role can be performed in a hybrid model, where you can balance work from home and office to match your needs and role requirements.

What you will be responsible for:

As a Client Service Specialist you will:

• Support Front Office Data Control (FODC) reconciliation process between Record Keeping System and client front office system, i.e. Charles River Development
• Perform daily checks on file deliverables to the clients, investigate discrepancies and ensure

daily resolution of identified queries

• Ensure all activities are compliant with corporate standards and policies
• Preparing daily reporting for the client
• Take ownership of issues to resolution, engage teams as needed to gain consensus.
• Where applicable, provide assistance to manager and team members to close out issues.
• Provide appropriate management information as required to support business unit decision making

What we value

These skills will help you succeed in this role:

• Analytical skills
• Ability to learn quickly new things
• Problem solving, and decision making skills
• Good time management, organizational and team working skills
• Flexibility in working outside of your responsibilities and areas of expertise

Education & Preferred Qualifications

• Degree in Finance, Accountancy or Business related degree is a plus
• Experience in finance industry is a plus
• Good working knowledge of Excel
• Good English written and verbal communication skills

We offer

• Permanent contract from day one
• Additional holidays (Birthday Day Off, 3rd and 5th year anniversary Day Off)
• VIP medical package for employees and their families (partner and children)
• Premium life insurance package and private pension plan
• Wide range of soft skills training, technical workshops, language classes and development programs
• Opportunities to volunteer your time to company-driven initiatives, employee networks or organizations of your choice
• Variety of well-being programs