Who we are looking for:

Client Service Support Senior Specialist who would support the Client Service Operations Team Manager.

Under supervision of the Team Manager, Client Service Support Senior Specialist provides direct client service support to internal clients, investment managers and central support teams to ensure timely and error-free processing and facilitate the resolution of problems related to complex events.
In collaboration with other teams, custody is working on stock and cash reconciliations, making sure that all the bookings are accurate, done within agreements and that the balances on the client accounts are correct.

Why is this job important

The team you will be joining plays an important role in the overall success of the organization. Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. To make that happen we need teams like yours to help navigate employees and the organization as a whole. In your role you will strive for cutting-edge solutions, that are straightforward and salable. You will help us build resilience and execute day to day deliverable at our best. 

Join us if making your mark in the financial services industry from day one is a challenge you are up for.

What you will be responsible for:

As a Client Service Support Senior Specialist you will be responsible for the below tasks:

Principal Task:

Customer queries resolution tasks

Performing direct communication to clients (via Inquiry Management Tool [IMT])

Monitoring IMT buckets for incoming inquiries to ensure no inquiry being missed and for Inquiries which have been re-assigned and being research closed.

Enriching external inquiries to fit into IMT environment

Communication and Relationships:

Establish and maintain good working relationships with relevant colleagues in service support departments and contacts in the Donor Sites.

Proactively identify service issues with client-facing impact and bring them to the attention of the appropriate parties for the resolution.

Initiate communication to clients on complex asset-servicing matters.

Provide timely and professional responses to all inquiries.

Ensure departmental procedures are in place and controls are implemented.

Coordinate with the Team Managers and internal departments to meet the client needs.

Maintain standards of personal and professional performance/behavior.

Organisation

Strong customer service, communication, organizational and problem-solving skills.

Build and maintain strong client and Inter-departmental relationships.

Work parameters and boundaries

Internal State Street Poland procedures and regulations

Accounting standards

Performance Management System

What we value:

Strong customer service, communication, organizational and problem solving skills.

Build and maintain strong client and inter-departmental relationships.

Able to operate under pressure with time-sensitive deadlines.

Attention to details.

Comfortable leading and motivating others.

Excellent analytical and problem-solving skills.

Flexibility in working outside of own responsibilities to assist the team.

Preferred Qualifications and Skills :

Able to operate under pressure with time-sensitive deadlines.

Attention to details.

Comfortable leading and motivating others.

Excellent analytical and problem-solving skills.

Flexibility in working outside of own responsibilities to assist the team.

Strong knowledge of asset-servicing and strong understanding of domestic and international markets.

Excellent written and verbal communication skills.

Ability to deal with global operating parties in an efficient manner, considering cultural differences.

Numeracy/literacy skills.

PC literate and competent in use of spreadsheets and word processing. Good technical skills in using MS Office.

Strong organizational and communications skills as well as team orientation.

Fluency in German and English required.

Custody knowledge required.

Previous experience:

2+ years of financial services experience, with accounting and/or custody exposure, and knowledge of financial market activities and transactions..

Past client service experience would be advantageous

We Offer:

Premium life insurance package

Employee savings plan

VIP medical package

International operating environment

Language classes

Soft skills training

Technical workshops

Development sessions with a mentor

Diversity of opportunities across a range of challenging and highly complex activities

Technical or leadership career pathway