Maria
Maria
from Ukraine
See my story
Gonçalo
Gonçalo
from Portugal
See my story
Alejandra
Alejandra
from Colombia
See my story
Pier
Pier
from Italy
See my story
Sandra
Sandra
from Mexico
See my story
Frederik
Frederik
from Denmark
See my story
beign your career journey with accenture

Philips Polska
Philips Polska
location iconLocations: Łódź
level iconLevel: manager/director
time iconWorking hours: Full time
Services & Solutions Delivery Senior Manager
Location: Łódź

Job Title

Services & Solutions Delivery Senior Manager

Job Description

Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow.

But it’s not just what we do, it’s who we are. We are 80,000, wonderfully unique individuals, with two things in common. An unwavering sense of purpose and a relentless determination to deliver on our customers’ needs. It’s what inspires us to create meaningful solutions – the kind that make a real difference – when it matters most.

The world and our customers’ needs are changing faster than ever before and while we are proud of what we do already, we know we can do more. That’s why we need you, to help us tackle increasingly complex challenges posed by ever evolving health and well-being needs.

In this role, you have the opportunity to manage end-2-end after sales and service backoffice operations within your teams of few team leaders, managers and project managers. Department in multinational environment covering administrative tasks such like managing installed base records, creation and invoicing contracts, ordering spare parts, preparing quotations and others.

You are responsible for:

  • Managing team of team leaders, managers and project managers as direct reports. Total FTEs within the structure from 60 to 100.

  • Work closely with stakeholders from EMEA markets (customers, markets, functions, BUs)

  • Coach, develop and lead by example team members to help them deliver performance

  • Provide ad-hoc support and manage escalations, with ability to being flexible and stress resistant

  • Cooperate with others to achieve targets, using lean and problem-solving approach for any challenges that occurred

You are a part of

Global Competence Center in Łódź, where we centralize our transactional processes. We bring together supporting roles within HR, Finance, Procurement, Services & Solutions Delivery, Supply Chain and other, enabling you to have a career in an international, cross-functional environment. Your future colleagues speak 25+ languages and represent 15+ different nationalities, supporting our operations in 50 countries on a daily basis.

To succeed in this role, you should have the following skills and experience

  • Master’s degree (preferably within Supply Chain or Customer Services area)

  • Fluent English

  • At least 8 years of total experience, including few years of managing people and minimum three years of managing team leaders/coordinators (larger teams of 40+)

  • Good Excel and PowerPoint

  • Strong managerial skills and conflict management

  • Knowledge of SAP, ServiceMax or Salesforce would be an advantage

  • The problem-solving mindset with the ability to identify improvement opportunities

  • Interpersonal skills required in interactions with internal and external customers

  • Ability to multi-task and work in a fast-paced environment. Skill in prioritizing tasks required

  • Good organizational skills and aptitude for details

  • Cultural awareness when communicating with stakeholders from various countries

  • Stress resistant and ability to manage escalations

In return, we offer you

The unique combination of a business-critical, challenging role in a creative, empowering environment. Your professional development will be actively encouraged, so you can continue to grow and perform at your best, while being part of helping improve the lives of billions of people around the world.  

  • Annual bonus based on performance achieved 

  • Private medical care with option to extend it to family members 

  • Benefit System cards 

  • Discount for Philips’ products 

  • Relocation package applicable for people moving in from outside of Łódź region

  • Wide variety of trainings & learning opportunities, including language upskill

  • Promotion of healthy lifestyle in the office (fruits twice / week in the office, gym, massage chairs, various events) 

How we work at Philips
Our newly-adopted hybrid work concept fuses flexibility with collaboration to deliver great outcomes for our people and our customers. We are embracing an approach wherein we spend more time together than apart – which for full-time employees translates to an average of at least 3 days working from the office and up to 2 days from home – for our hybrid roles.
Hybrid work flexibility means people can meet the changing demands of work and home in the most balanced, productive, and healthy way. Hybrid work flexibility means people can meet the changing demands of work and home in the most balanced, productive, and healthy way.

Our hybrid working model is defined in 3 ways:
We believe in the importance of impactful collaboration: There's a certain energy when everyone’s in the same room that can heighten idea generation and creative friction needed for problem-solving.
We embrace flexibility: Choosing where, when and how to work can vary according to task and team schedules. Flexibility isn’t office or online, it means choosing the space that works best for you, your teams and our customers on a case-by-case basis.
We want to be at our best: The way we work and our workspaces are designed to support our well-being, offer career advancement opportunities, and enable us to be at our best.

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on innovative, customer-first health technology solutions. Help us improve the health and well-being of billions of people, every year. Ultimately creating a career that no one could have planned for. Even you.

We kindly inform you that we will contact only chosen candidates.

This job is no longer available

Recruitment process for this position has ended.

Jobs that may interest you:

Customs Declaration Specialist
flag English
locationŁódź
2022-05-19
Communications Coordinator with Czech (temporary) | Cracow
flag English, Czech
locationKraków
2022-05-18
Order Fulfillment Specialist with German
flag English, German
locationŁódź, Whole Poland
2022-05-18

Details

  • iconLogistics, Customer Service
  • iconEnglish
  • iconŁódź, łódzkie

Company profile

  • About us
  • Job offers (157)

Do you want to be always up to date?

Create job alert and start getting similar offers directly to your mailbox!