Job Description

In this role, you have the opportunity to

live your passion for Supply Chain and be responsible for timely and accurate processing of incoming orders impacting patients lives all over the world. As an Order Management Specialist you will have the opportunity to coordinate the entire order delivery process placed by Key Markets through pro-active collaboration with other Supply Chain functions such as Catalogue Management, Finance, Planning, Shipping also Project Management, Sales and others.

You are responsible for

• Cleaning of the order: accepting the documents from the customers and assuring all configuration and contract details are available and correct, process orders in the EDI & SAP system

• Booking and managing Sales orders: making sure all parts of a customer order (from factories and 3rd party suppliers) are delivered to the warehouse or to the customer complete and on-time.

• Ensuring ICS (Internal Control Standards), SOX (Sarbanes Oxley legislation) and export control compliance.

• Pro-active communication to (internal) customers in a clear and customer centric way.

• Ensure proper service level via phone towards direct customers.

• Inform and follow-up with (SBS) Finance concerning credit holds that are blocking shipment and/or PO’s.

• Supporting Supply Chain processes from a logistic point of view (e.g. sales on shipment, direct deliveries).

• Escalate prompt to Team Lead when problems are not solved on time and could impact delivery.

• Together with team members continuously implementing improvements through Lean tooling and disciplines

You are a part of

our Global Business Services EMEA Hub in Łódź, where we centralize essential Philips business processes. We offer support to HR, Finance, Procurement, Customer Service, Supply Chain and many other departments. Giving you the opportunity to work across multiple teams and functions, and on challenging and rewarding projects in a dynamic and fast-growing organization. Your future colleagues speak 25+ languages and represent 15+ different nationalities, supporting our operations in 50 countries on a daily basis.

To succeed in this role, you should have the following skills and experience

• Bachelor degree or vocational (MBO) degree with relevant work experience,

• Very Good level of English (is a must)

• At least 1 year experience within Supply Chain (would be an advantage),

• Knowledge of Logistics / supply chain,

• Knowledge of SAP or other ERP (would be an advantage),

• Strong customer service orientation and problem solving skills,

• Good communication and analytical skills,

• Cultural awareness and pro-active behavior.

In return, we offer you

The unique combination of a business-critical, challenging role in a creative, empowering environment. Your professional development will be actively encouraged, so you can continue to grow and perform at your best, while being part of helping improve the lives of billions of people around the world.

• Annual bonus based on performance achieved

• Private medical care with option to extend it to family members

• Benefit System cards

• Discount for Philips’ products

• Relocation package applicable for people moving in from outside of Łódź region

• Wide variety of trainings & learning opportunities, including language upskill

• Promotion of healthy lifestyle in the office (fruits twice/week in the office, gym, massage chairs, various events)

How we work at Philips Global Business Service?

There are three core ways that define our ways of working – embracing flexibility, being at our best, and impactful collaboration. We believe this enables us to deliver an outstanding experience to our customers and create the best place to work for people who share our passion.

We know just how important direct interactions are and work is more engaging when we are more frequently face-to-face, and that we experience better collaboration which drives innovation. While we have many different types of roles across Philips most require a combination of in-person collaboration with colleagues and partners, usually at a Philips location, and individual focus time, which can be done remotely.

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 2.5 billion lives a year by delivering innovative solutions across the health continuum. Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video.

To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog. Once there,you can also learn about our recruitment process, or find answers to some of the frequently asked questions.