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location iconLocations: Kraków
level iconLevel: manager/director
CR Team Coordinator with German

Aon Sp. z o.o.

Team Coordinator supports service delivery by providing expertise in:

Ongoing operations:

  • Supervising current operations within the team daily. Managing the workload by coordinating, prioritizing and making effective workload allocation decisions
  • Identifying issues with processes handled in multiple team and driving a process to find and implement solutions
  • Suggesting and implementing changes to tools and documentations needed to support effective service delivery
  • Backing up team manager, if required

Continuous improvement:

  • Making sure that the level of service is continuously improving
  • Suggesting and using tools to measure improvements
  • Participating in and/or leading meetings to define requirements and operational improvements needs
  • Coordinating and planning projects, ensuring the success of project’s closure
  • Designing, implementing and developing support materials for solutions to be implemented, such as procedures and training manuals
  • Ensuring that all required tools and systems are available for the team and that appropriate training of new processes/systems is delivered to the team


  • Checking information received from insurers against the information held on the system records
  • Performing calculations using information available in the system
  • Performing administrative tasks such as: analyse booking differences, analyse brokerage and commission differences, clarification of premium amounts, premium reconciliation, administration of policy documentation, insurance confirmation, preparation of annual reports
  • Preparing various reporting


  • English and German level – C1
  • Advanced Excel skills
  • Ability to analyse processes and identify areas for improvement
  • Ability to identify and respond to risks
  • Excellent attention to detail
  • Ability to lead meetings and conference calls
  • Understanding and applying appropriate communication style
  • Ability to work effectively in a project team
  • Excellent time management & organisational skills
  • Able to prioritize tasks according to volumes
  • Strong work ethic

We offer:

  • Diverse and inclusive workplace - we value openness and authenticity and believe in the power of feedback
  • Flexible remote work environment
  • Employee-appreciation culture (multiple recognition programs)
  • The best medical cover on the market with free dental care
  • Wellbeing awareness (access to free mental health helpline, Stay-Well Day off, lectures, sports and more)
  • Generous benefits package (personal accident insurance, benefit platform for vouchers and more)
  • Internal career opportunities, individual development plan, professional development training and resources
  • Lots of social events, charity actions and opportunities to integrate with colleagues!


  • iconAdministration, Customer Service
  • iconEnglish, German
  • iconKraków, małopolskie

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