Aon Sp. z o.o.

Team Coordinator supports service delivery by providing expertise in:

Ongoing operations:

• Supervising current operations within the team daily. Managing the workload by coordinating, prioritizing and making effective workload allocation decisions
• Identifying issues with processes handled in multiple team and driving a process to find and implement solutions
• Suggesting and implementing changes to tools and documentations needed to support effective service delivery
• Backing up team manager, if required

Continuous improvement:

• Making sure that the level of service is continuously improving
• Suggesting and using tools to measure improvements
• Participating in and/or leading meetings to define requirements and operational improvements needs
• Coordinating and planning projects, ensuring the success of project’s closure
• Designing, implementing and developing support materials for solutions to be implemented, such as procedures and training manuals
• Ensuring that all required tools and systems are available for the team and that appropriate training of new processes/systems is delivered to the team

Process:

• Checking information received from insurers against the information held on the system records
• Performing calculations using information available in the system
• Performing administrative tasks such as: analyse booking differences, analyse brokerage and commission differences, clarification of premium amounts, premium reconciliation, administration of policy documentation, insurance confirmation, preparation of annual reports
• Preparing various reporting

Requirements:

• English and German level – C1
• Advanced Excel skills
• Ability to analyse processes and identify areas for improvement
• Ability to identify and respond to risks
• Excellent attention to detail
• Ability to lead meetings and conference calls
• Understanding and applying appropriate communication style
• Ability to work effectively in a project team
• Excellent time management & organisational skills
• Able to prioritize tasks according to volumes
• Strong work ethic

We offer:

• Diverse and inclusive workplace - we value openness and authenticity and believe in the power of feedback
• Flexible remote work environment
• Employee-appreciation culture (multiple recognition programs)
• The best medical cover on the market with free dental care
• Wellbeing awareness (access to free mental health helpline, Stay-Well Day off, lectures, sports and more)
• Generous benefits package (personal accident insurance, benefit platform for vouchers and more)
• Internal career opportunities, individual development plan, professional development training and resources
• Lots of social events, charity actions and opportunities to integrate with colleagues!