PepsiCo Global Business Services (GBS) works hand-in-hand with teams across the company to deliver, simplify and automate processes and solutions, helping everyone to work more efficiently. Our capabilities enable operational excellence to fuel PepsiCo’s growth and drive a competitive advantage.

Job Overview

In this role you will be responsible for supporting the Supply Chain team with general customer service administration, order management, as well as order fulfillment and execution support. Key duties include communicating with different customers in the field and coordinating various tasks. It will require collaboration with all departments supporting the Supply Chain team in terms of solving issues and implementing business actions.

Responsibilities

• Receiving standard order details from sales and capturing these orders in the system
• Receiving order change requests from Sales and updating these in the system
• Checking pricing
• Checking product availability/out of stock (stock at hand) and confirming order quantity
• Creating final delivery details and confirming in the system, as well as following up with transport about order status
• Identifying undelivered orders and items; Canceling and closing the undelivered orders
• Optimizing and creating filler orders - agreeing with customer if extra order can be created
• Creating return deliveries
• Contacting customers to find a solution and adjust communication in line with business content to find the most efficient solution for complex requirements
• Supporting the Customer Service Lead with all initiatives to improve the service

Qualifications/Requirements

• Fluency in English and a good level of German is essential
• Previous exposure to the similar role would be a plus
• Analytical skills and knowledge of Microsoft Office, Excel
• Analytical mindset, ability to pull and work with large data
• High attention to detail, ability to work in flexible and dynamic environments
• Ability to work collaboratively and proactively with multi-functional teams
• Results-oriented