Process Documentation Writing Junior Specialist
Process Documentation Writing Junior Specialist
What you will do:
- Work on the ticketing system regarding documentation update requests
- Draft the content being updated/added
- Updating/amending/creating documentation (process instruction) templates
- Be responsible for the content within Connect Composer (RCO Help Center)
- Plan, develop, write, and edit content in the Help Center
- Maintain consistent structure and tone throughout help center
- Maintain technical aspects of Connect Composer (draft/publish content, cooperate with Ops TLs, address comments)
- Responsible for inputs while drafting the content to assist Change Manager and unblock documentation ticket
- Responsible for understanding the process and the changes requested
- Responsible for understanding impacts (when noticed), and risks (when noticed) and calling that out to Change Manager
What we expect:
- Availability to work during day shift (9-17:30)
- English (min B2+ level), both oral and written
- Exceptional attention to detail
- Analytical skills
- Prior experience with process and/or technical writing in an operation environment is a plus
- Basic knowledge of HTML would be an asset
What we can offer
- Inclusion&Diversity in practice in truly multinational enviroment
- Eco-friendly offices
- Cooperation with globally recognized Clients and access to the latest technology solutions
- Online and classroom trainings to master your skills
- Onboarding program and dedicated Buddy
- Unique community with sport, volunteering activites and outings
- Access to MyBenefit platrofm
- Multisport and lunch card
- Private medical care and life insurance
- Referral program with bonuses for referring new employees
- Modern office in the city center of Warsaw
- Chill room, game room, library and coffee-breaks at terrace