Job Description

Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow.

But it’s not just what we do, it’s who we are. We are 80,000, wonderfully unique individuals, with two things in common. An unwavering sense of purpose and a relentless determination to deliver on our customers’ needs. It’s what inspires us to create meaningful solutions – the kind that make a real difference – when it matters most.

The world and our customers’ needs are changing faster than ever before and while we are proud of what we do already, we know we can do more. That’s why we need you, to help us tackle increasingly complex challenges posed by ever evolving health and well-being needs.

In this role, you have the opportunity to make life better

Looking at the challenges the world is facing today Philips’ purpose has never been more relevant. So whatever your role, if you share our passion for helping others, you’ll be working towards creating a better and fairer future for all.

As a Administration & Payroll Specialist with German, you will use your communication skills to help colleagues from Germany with HR related questions. You will be the contact point for General Management, HR managers and Employees while working in an international team of ca. 50 HR professionals supporting 8 European countries.

Your main responsibilities

• Processing changes in employees’ employment lifecycle (new hire, transfer, termination, time & attendance, benefits, payroll) – data input to Workday, SAP HR

• Processing and updating requests in case management system (CMS)

• Responsible for proper data input and for necessary corrections

• Preparing respective employment documentation (contract, certificates, etc.)

• Running admin & payroll reports ( Workday, SAP HR)

• Ensure that incoming enquiries to the Service Centers are answered in a professional and efficient manner (e.g. via e-mail, telephone, or chat)

• Gather all required information as the first point of contact to ensure that customer enquiry can be resolved at earliest opportunity with minimal handoffs, capture an accurate record of a customer enquiry in the case management system,

• Adequate understanding, interpreting and managing incoming enquiries to the Philips People Services

• Provide support to employees, line managers and HR Business Partners to enable them to effectively use the HR Portal and other relevant on-line tools for completing transactions

• Provide proper feedback to the customer if problem is referred

• Contribute to continuous improvement activities in the PPS Center through identification of recurring employee/line manager/HR Business Partner issues to simplify and enhance policies, processes and technologies

• Provide support during the implementation of new initiatives, programs, policies, and services by acting as an employee’s first line of contact.

You are a part of

The Philips People Services Center Europe international team based in Łódź, Poland, supporting with administrative and payroll services 8 European countries: United Kingdom, Germany, Austria, France, Spain, Italy, Russia, Poland. Philips People Services (PPS) is the Human Resources Shared Services organization of Philips. A team of HR professionals is delivering HR Services to Philips employees and managers at all stages of the career cycle. PPS delivers cost-effective people services by leveraging economies of scale, standardizing processes and simplifying the ways of working, while delivering superior HR experiences by listening and acting on our customers’ feedback.

To succeed in this role, you should have the following skills and experience

• Graduate with Bachelor or equivalent degree

• Fluent knowledge of German (C1+) and English (B2+) languages (written and spoken)

• 2 years of progressive work experience in a Customer Service environment (preferable)

• Ability to multi-task and good time management skills

• Demonstrated effectiveness when dealing with demanding customers

• Personal integrity when handling confidential information

• Highly developed interpersonal skills and analytical thinking skills

• Ability to understand and interpret incoming enquiries from the internal customers

• Computer literate; experience of Case Management tools and HR IT systems is an additional asset

• Understanding of HR processes is an additional asset

• Genuine interest for well-being and a healthy lifestyle

In return, we offer you

The unique combination of a business-critical, challenging role in a creative, empowering environment. Your professional development will be actively encouraged, so you can continue to grow and perform at your best while being part of helping improve the lives of billions of people around the world.

• Annual bonus based on performance achieved

• Private medical care with the option to extend it to family members

• Benefit System cards

• Discount for Philips’ products

• Relocation package applicable for people moving in from outside of Łódź region

• Wide variety of training & learning opportunities, including language upskill

• Promotion of healthy lifestyle in the office (fruits twice / week in the office, gym, massage chairs, various events)

How we work at Philips
Our newly-adopted hybrid work concept fuses flexibility with collaboration to deliver great outcomes for our people and our customers. We are embracing an approach wherein we spend more time together than apart – which for full-time employees translates to an average of at least 3 days working from the office and up to 2 days from home – for our hybrid roles.
Hybrid work flexibility means people can meet the changing demands of work and home in the most balanced, productive, and healthy way. Hybrid work flexibility means people can meet the changing demands of work and home in the most balanced, productive, and healthy way.

Our hybrid working model is defined in 3 ways:
We believe in the importance of impactful collaboration: There's a certain energy when everyone’s in the same room that can heighten idea generation and creative friction needed for problem-solving.
We embrace flexibility: Choosing where, when and how to work can vary according to task and team schedules. Flexibility isn’t office or online, it means choosing the space that works best for you, your teams and our customers on a case-by-case basis.
We want to be at our best: The way we work and our workspaces are designed to support our well-being, offer career advancement opportunities, and enable us to be at our best.

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on innovative, customer-first health technology solutions. Help us improve the health and well-being of billions of people, every year. Ultimately creating a career that no one could have planned for. Even you.