IT Operations Business Analyst
Aon sp. z o. o
Responsibilities:
- Supports Technology Operations across Corporate portfolios (Finance, Treasury, HR, Procurement, Sales, Marketing)
- Participates in the day-to-day operational support and service delivery of the IT infrastructure
- Leads semiannual user access reviews across multiple key platforms, including managing different stakeholders, ensuring accuracy & compliance, and meeting deadlines
- Manages the portfolio workflow/intake (ServiceNow) forms, including business-as-usual support and enhancement requests
- Partners with portfolio Compliance Coordinator & business stakeholders to gather and review sample evidence, administers submissions in Compliance technology platform, and supports annual compliance and regulatory (Sarbanes-Oxley) campaign
- Proactively conducts root cause analysis to identify and understand foundational issues and presents potential solutions, working with leadership and others throughout the Company to address people, process and technology issues
- Assists Operations team across Platform releases, Disaster Recovery testing, environment & middleware management, issue troubleshooting and resolution, and monitoring our vendor managed services provider
- Provides support and ownership on strategic projects & initiatives from leadership
Qualifications:
- Bachelor’s degree and/or equivalent work experience required
- Technical business analyst or technology project management experience preferred
- Proficient skill with Microsoft Office tools (i.e. Word, Excel, Project, Visio)
- Strong communication skills. Provides information to others both internal and external to the organization; represents the organization to customers and other external sources
- Language requirements: English, highly proficient in both spoken and written English
- Interpersonal skills to support team building: Builds mutual trust and encourages respect and cooperation among team members
- Ability to work under tight deadlines managing multiple priorities
- Ability to solve more complex problems and deal with a variety of work situations
- Effective working remotely with virtual teams
We offer:
- Diverse and inclusive workplace - we value openness and authenticity and believe in the power of feedback
- Flexible remote work environment
- Employee-appreciation culture (multiple recognition programs)
- The best medical cover on the market with free dental care
- Wellbeing awareness (access to free mental health helpline, Stay-Well Day off, lectures, sports and more)
- Generous benefits package (personal accident insurance, benefit platform for vouchers and more)
- Internal career opportunities, individual development plan, professional development training and resources
- Lots of social events, charity actions and opportunities to integrate with colleagues