Job Title

Services Business Development Manager CEE

Job Description

Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow.

But it’s not just what we do, it’s who we are. We are 80,000, wonderfully unique individuals, with two things in common. An unwavering sense of purpose and a relentless determination to deliver on our customers’ needs. It’s what inspires us to create meaningful solutions – the kind that make a real difference – when it matters most.

The world and our customers’ needs are changing faster than ever before and while we are proud of what we do already, we know we can do more. That’s why we need you, to help us tackle increasingly complex challenges posed by ever evolving health and well-being needs.

In this role, you have the opportunity to make life better

Looking at the challenges the world is facing today Philips’ purpose has never been more relevant. So whatever your role, if you share our passion for helping others, you’ll be working towards creating a better and fairer future for all.

This role is a great opportunity to bring Marketing experience and Business Development capability to fruition. You are responsible for:

Marketing :

• Coordinate with global on marketing content calendar and work with CEE Marketing Ops team

• Monitor performance of digital marketing campaign and work on continuous optimization with Mktg Ops

• Support districts in all marketing initiatives (events / webinars ) professionalizing content and delivery

• Champion sales enablement initiatives to drive more integral and holistic approach across customer facing activities across districts

• Support the Business Marketing & Sales Leader <PD, IGT, CC> in the BMC process (prioritized Customer segments, products, services, and solutions) - focus on marketing enablers and marketing metrics

• Provide Market, Customer and Competitor Insights and Trends, and Usage and Attitude Insights regularly to the Business (i.e. how do they change according to changing/evolving ecosystem)

This role will also have relevant Business Development responsibilities to grow the CLV (Customer Lifecycle Value) portfolio:

• Own end to end marketing planning and activation of Technology Maximizer/ Education across the region

• Build product awareness and coordinate trainings for local teams with the support of global

• Design and activate strategies with local AM teams to achieve AOP growth (100% growth)

• Deploy sales enablement tools (such as TCO 2.0) and ensure usage by AM teams

You are a part of the Service and Solutions Delivery business and you will report to the Customer Service Business Manager CEER.

We are looking for someone who will Influence on a Business magnitude: € 0.5 – 5 M and has:

• Strong customer focus and mindset

• Entrepreneurial and commercial thinking

• Ability to formulate strategies and concepts

• Learning and managing information

• Strong communication and interpersonal skills,

• Ability to perform effectively in a complex matrix environment

• Proven ability to grow a business proposition

• Independent and comfortable with ambiguity

• P&L management incl. revenue and margin management

• Experience in marketing technology, in consumer / healthcare domains, incl. localizing value propositions to unique customers and markets

• Good knowledge of products and services within the scope

• Integrator in the market and /or matrix organization

• Work in a business with clear market/channel structures

• Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors.

• Demonstrates good judgment in selecting methods/techniques for obtaining solutions.

• Establishes and assures adherence to budgets, schedules, work plans, and performance requirements.

• Networks with senior internal and external personnel in own area of expertise

• Bachelor’s degree and >5 years of experience in Business Development & Customer Service from a Healthcare industry or IT multinational.

• Certified LEAN Basic

In return, we offer you n return, we offer you a path towards your most rewarding career. Philips is growing its Service and Solutions Delivery capability enterprise wide. Succeeding in this market-based role in a complex environment will open many doors for your long term career, in other areas in Philips or otherwise. We also believe that we are at our best as a company when you are at yours as a person. Thus, we offer competitive health benefits, flexible work schedule and discount for Philips’ products. Furthermore, Philips University is available to all employees for learning and development opportunities.

How we work at Philips
Our newly-adopted hybrid work concept fuses flexibility with collaboration to deliver great outcomes for our people and our customers. We are embracing an approach wherein we spend more time together than apart – which for full-time employees translates to an average of at least 3 days working from the office and up to 2 days from home – for our hybrid roles.
Hybrid work flexibility means people can meet the changing demands of work and home in the most balanced, productive, and healthy way. Hybrid work flexibility means people can meet the changing demands of work and home in the most balanced, productive, and healthy way.

Our hybrid working model is defined in 3 ways:
We believe in the importance of impactful collaboration: There's a certain energy when everyone’s in the same room that can heighten idea generation and creative friction needed for problem-solving.
We embrace flexibility: Choosing where, when and how to work can vary according to task and team schedules. Flexibility isn’t office or online, it means choosing the space that works best for you, your teams and our customers on a case-by-case basis.
We want to be at our best: The way we work and our workspaces are designed to support our well-being, offer career advancement opportunities, and enable us to be at our best.

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on innovative, customer-first health technology solutions. Help us improve the health and well-being of billions of people, every year. Ultimately creating a career that no one could have planned for. Even you.

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