Job Description

In this role, you will have an opportunity to

Become part of a mature and knowledgeable team of order management specialists, who are directly responsible for the end-to-end sales order management performance of Philips’ largest customer and strategic partner. As such, your work will directly impact the customer experience and satisfaction of doing business with Philips, as well as support achieving the Joint Business Plan.

You are responsible for

• The daily execution of customer orders within Philips’ ERP system (SAP) as well as on the customer’s portal, coordination of the entire order delivery process in SAP ERP: master data, pricing, availability, changes, deliveries, incidents

• Creation and maintenance of return orders

• Dispute management – resolving price & quantity variations in direct contact with the customer, as well as preventing/reducing the penalties

• Management of invoices and credit/debit notes; ad-hoc investigation in case of issues

• Timely responding to various queries and ad-hoc requests affiliated with order management, thereby acting as a process expert

• Preparing and monitoring relevant KPIs such as confirmation rates, down confirmations, cancellations, backorders, penalties, and disputes etc.

You are a part of

The Order Management Team within Philips Supply Chain based in Lodz, Poland. In addition, you are part of a broader central team within Philips, dedicated to managing the joint business relationship with Philips’ largest customer. As we value diversity, we have a multi-functional and diverse team, with different points of views, ways of thinking, and capabilities.

To succeed in this role, you should have the following skills and experience:

• Min 3-5 years’ relevant experience in an order management role; experience with managing orders for e-commerce retailers is a plus

• Fluency in English, written and verbally

• Excellent customer service attitude - building close relationship with customer, handling customer’s escalations with urgency and priority

• Knowledge of ERP systems (i.e. SAP)

• Understanding of various supply chain processes and how they connect together

• Very good communication skills, ability to explain matters and issues to stakeholders in a concise and clear way

• Quality mindset, taking ownership to deliver reliable information

• Curiosity and problem-solving skills, using data insights to identify root-causes for issues, and proposing solutions to structurally address problems

In return, we offer you

The unique combination of a business-critical, challenging role in a creative, empowering environment. Your professional development will be actively encouraged, so you can continue to grow and perform at your best, while being part of helping improve the lives of billions of people around the world.

• Annual bonus based on performance achieved

• Private medical care with option to extend it to family members

• Benefit System cards

• Discount for Philips’ products

• Relocation package applicable for people moving in from outside of Łódź region

• Wide variety of trainings & learning opportunities, including language upskill

• Promotion of healthy lifestyle in the office (fruits twice / week in the office, gym, massage chairs, various events)

How we work at Philips
Our newly-adopted hybrid work concept fuses flexibility with collaboration to deliver great outcomes for our people and our customers. We are embracing an approach wherein we spend more time together than apart – which for full-time employees translates to an average of at least 3 days working from the office and up to 2 days from home – for our hybrid roles.
Hybrid work flexibility means people can meet the changing demands of work and home in the most balanced, productive, and healthy way. Hybrid work flexibility means people can meet the changing demands of work and home in the most balanced, productive, and healthy way.

Our hybrid working model is defined in 3 ways:
We believe in the importance of impactful collaboration: There's a certain energy when everyone’s in the same room that can heighten idea generation and creative friction needed for problem-solving.
We embrace flexibility: Choosing where, when and how to work can vary according to task and team schedules. Flexibility isn’t office or online, it means choosing the space that works best for you, your teams and our customers on a case-by-case basis.
We want to be at our best: The way we work and our workspaces are designed to support our well-being, offer career advancement opportunities, and enable us to be at our best.

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on innovative, customer-first health technology solutions. Help us improve the health and well-being of billions of people, every year. Ultimately creating a career that no one could have planned for. Even you.