Job Description

Support Logistics Team in Europe (DACH Market) focused on implementing continuous improvement strategies that challenge the status quo and take the team to the operational excellence while at the same time improve lives of all members. You will be using LEAN tools and methodologies to drive those improvements and contribute to the transformation of daily activities in benefit of our stakeholders in the market and our customers.

You are responsible for

• Viewing, classification and controling of logistic complaints

• Controling return processes

• Checking disputes and closure of complaints

• Creating credit notes, purchasing orders and providing necessary documents

• Handling of transport damages

• Return and refusal management of goods, creating reports, refusing complaints

• Direct contact with carriers in case of special customers’ requirements

• Contact with other departments and close cooperation with Order Management, Sales, Warehouse

You are a part of

our Global Business Services EMEA Hub in Łódź, where we centralize essential Philips business processes. We offer support to HR, Finance, Procurement, Customer Service, Supply Chain and many other departments. Giving you the opportunity to work across multiple teams and functions, and on challenging and rewarding projects in a dynamic and fast-growing organization. Your future colleagues speak 25+ languages and represent 15+ different nationalities, supporting our operations in 50 countries on a daily basis.

To succeed in this role, you should have the following skills and experience

• University degree (at least Bachelor)

• Very good English and German language skills

• Knowledge of SAP system

• Excel and other MS Office tools skills

• Ability to prioritize own workload and good time management

• Good interpersonal and intercultural skills

• Team player with commitment to support colleagues

• Ability to work under time pressure

In return, we offer you

The unique combination of a challenging role in a creative, empowering environment. Your professional development will be actively encouraged, so you can continue to grow and perform at your best, while being part of helping improve the lives of billions of people around the world.

• Annual bonus based on performance achieved

• Private medical care with option to extend it to family members

• Benefit System cards

• Discount for Philips’ products

• Relocation package applicable for people moving in from outside of Łódź region

• Wide variety of trainings & learning opportunities, including language upskill Promotion of healthy lifestyle in the office (fruits twice / week in the office, gym, massage chairs, various events)

How we work at Philips
Our newly-adopted hybrid work concept fuses flexibility with collaboration to deliver great outcomes for our people and our customers. We are embracing an approach wherein we spend more time together than apart – which for full-time employees translates to an average of at least 3 days working from the office and up to 2 days from home – for our hybrid roles.
Hybrid work flexibility means people can meet the changing demands of work and home in the most balanced, productive, and healthy way.

Our hybrid working model is defined in 3 ways:
We believe in the importance of impactful collaboration: There's a certain energy when everyone’s in the same room that can heighten idea generation and creative friction needed for problem-solving.
We embrace flexibility: Choosing where, when and how to work can vary according to task and team schedules. Flexibility isn’t office or online, it means choosing the space that works best for you, your teams and our customers on a case-by-case basis.
We want to be at our best: The way we work and our workspaces are designed to support our well-being, offer career advancement opportunities, and enable us to be at our best.

Why should you join Philips?
Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on innovative, customer-first health technology solutions. Help us improve the health and well-being of billions of people, every year. Ultimately creating a career that no one could have planned for. Even you.