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beign your career journey with accenture

Accenture
Accenture
location iconLocations: Warszawa
level iconLevel: intern/junior

Intern in Customer Service Team

Intern in Customer Service Team

Marketing Operations is part of Accenture Operations. We are the team of digital marketing experts and we help our clients across industries to drive marketing-led growth while operating as one global team, leveraging latest technology trends and innovation.
We optimize the digital presence of our clients across multiple domains of next generation content, digital marketing services, analytics, creativity, social media and search to activate, engage and create unique experience for their brands.

Our client is an European automotive company with global reach. Join us and take an opportunity to be part of a team that drives success by enabling a dynamic web presence in all regions of the world.

As an intern you will get to work with a variety of our staff, while working on real projects that will help us grow.

We will need your support in:

  • Performing root cause analysis on customer issues leading to resolution (IoT area);
  • Solve customer complaints as a priority within agreed time and with highest quality;
  • Initiate and coordinate communication with different interface partners on complex topics till final resolution;
  • Update client knowledge base with ready solutions
  • Support in finding similar error patterns and fields for improvement

What do we expect from you?

  • Being during the studies;
  • We seek talented employees who crave learning new skills and aren't afraid to tackle multiple tasks;
  • Experience in working with Microsoft Office is a must;
  • Good English (spoken and written), C1;
  • Good German (spoken and written), B1/C1 level would be an asset (not obligatory);
  • Good communication skills and proactive attitude.
What we can offer
  • Inclusion&Diversity in practice in truly multinational enviroment
  • Eco-friendly offices
  • Cooperation with globally recognized Clients and access to the latest technology solutions
  • Online and classroom trainings to master your skills
  • Onboarding program and dedicated Buddy
  • Unique community with sport, volunteering activites and outings
  • Access to MyBenefit platrofm
  • Multisport and lunch card
  • Private medical care and life insurance
  • Referral program with bonuses for referring new employees
  • Modern office in the city center of Warsaw
  • Chill room, game room, library and coffee-breaks at terrace
ABOUT US:
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.pl

Accenture Operations provides business process services for specific functions, including finance and accounting; procurement and supply chain; and marketing & sales. We operate business processes with a combination of talent and data, artificial intelligence, analytics and digital technologies, helping clients to improve their productivity, customer experience and performance.

If you are interested, please send your CV in English by clicking "apply now!" button
When applying please enclose the below statement:

"I hereby consent to the processing of my personal data by Accenture Sp. z o.o. with its registered seat in Warsaw (00-121), at ul. Sienna 39, NIP 526-00-15-900 (Data Controller), in accordance with the Act of August 29, 1997 on the Protection of Personal Data (Journal of Laws of 2016, item 922) and the Regulation on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (Data Protection Directive), necessary to carry out the recruitment process by Accenture. At the same time, I declare that I provide my personal data completely voluntary. I also declare that I have been informed about my right to withdraw my consent or object to processing of data, request access to them, rectification, deletion, limitation of processing and their transfer, at any time and the right to lodge a complaint to the data protection supervisory authority."

Accenture does not discriminate employment candidates on the basis of race, religion, color, sex, age, disability, national origin, political beliefs, trade union membership, ethnicity, denomination, sexual orientation or any other basis impermissible under Polish law.

Details

  • iconCustomer Service, BPO/SSC
  • iconEnglish
  • iconWarszawa, mazowieckie

Company profile

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  • Our employees
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