Information Management (IM) is part of Trading & Supply’s (T&S) Data & Digital team and promotes the consistent execution of Shell’s IM Manual from a Group Records perspective, driving excellence in unstructured data management. This is a vital role, as these records must be properly managed to meet legal, fiscal, and regulatory requirements, to preserve corporate memory, and to support business decision-making and business development.

• Serve as a primary focal point to Trading & Supply stakeholders for company-wide IM initiatives and provide input and continuous improvement to the guidelines and how they are executed, ensuring business needs are met in any new systems/guideline changes.
• Respond to enquiries providing guidance and assistance to stakeholders, Secondary focal points, and SharePoint Collection Owners in managing information and records using prescribed Information Technology (IT) tools to workgroups in their scope.
• Convey IM goals and requirements to Secondary focal points and SharePoint Collection Owners, and monitor 'local' compliance with the IM Standards and IM Manual, escalating issues as necessary.
• Identify stakeholders requiring IM training and cascade IM communications to impacted users and host training sessions as needed to address learning gaps.
• Support a network of Secondary IM focal points located within the lines of business and engage with them on a regular basis keeping them informed of IM initiatives, changes, etc.
• Liaise with IM outside of T&S to ensure alignment with the Group-level IM requirements, guidance, and related business goals.

• Fluent English for both spoken and written communication.
• Effective stakeholder management, communication, and presentation skills.
• Strong learner and continuous improvement mindset.
• Ability to learn quickly, analyze problems/situations and suggest practical solutions.
• Knowledge/Proficiency in SharePoint and Microsoft 365 products, relational databases, and application administration.
• Minimum five years of demonstrated experience in Information Management including the areas of records declaration, retention scheduling, preservation, e-Discovery, physical and electronic records management and storage, Risk Management, and Data Privacy.
• A degree, legal qualification, or professional qualification such as CRM – Certified Records Manager, CRA – Certified Records Analyst, CIP – Certified Information Professional is preferred.