Responsibilities:
- Support on-boarding process, verifying that all the requirements are in place for client setup
- Perform user access management (creation/modification) between NeoLink and CapLink
- Manage parameterization of the portal for access rights of users
- Provide technical service support for Private Capital clients using the web portal
- Navigate the portal and understand its standard functionalities (including understanding of eFront)
- Maintain full knowledge and understanding of the web portal
- Execute users access rights reconciliation / control checks as required
- Facilitate internal walkthroughs and training sessions in order to support any change implementation / new features and releases
- Answer incoming client queries related to the web portal usage & user set up/access
- Monitor incoming client queries and act on them without delays and in line with agreed KPIs
- Support clients with resolving access related issues
- Answer client’s analytical query – clarify analytics issue or re-route to AssetMetrix
- Manage operational requests according to local and global procedures in order to mitigate risks and comply with internal policies and controls
- Escalate and liaise with Manager, L2 or other dependencies for unresolved open operational issues / high risk items
- Proactively manage client communication ensuring any client’s concerns are immediately reported to management/GBCM
- In case of new enhancements, escalate requirements to GBCM so all the requests are centralized and requested to the central team with feedback from the business
- Interact with AssetMetrix as agreed and required (avoid approaching AssetMetrix with queries which could/should be answered by BP2S
- Direct client’s operational query (contents related) to Operational Team as needed / consult with relevant Operational Team client’s operational query (contents related) as needed
- Collect users’ feedback regarding web portal usage and functionalities and provide it to Private Capital GBCM for further analysis
- Support development of functionalities desired by clients and validated by the Relationship Manager
- Identify opportunities for enhancements / service efficiencies
- Cooperate closely with Private Capital GBCM, Product, IT, Operations
- Contribute to all internal and external meetings/calls related to assigned tasks/projects and articulate key points
- Share the best practices and ideas with the peer groups and team members
- Consistently evaluate and update documented procedures to ensure they are complete, accurate and current.
- Maintain good communication with internal peer groups, and central team
- Be in charge of tasks and manage daily progress
Requirements:
- Preferably 2 years of experience in banking / financial sector or 1 year of experience in audit / control
- University degree
- Fluent working knowledge of English
- Independence in the performance of entrusted tasks;
- Ability to work effectively as a team player
- Ability to active listening and persuasion
- Numerate and analytical skills
- Ability to synthetically formulate conclusions
- Excellent organisational & communication skills
- Stress resistance and ability to work under deadlines
- Commitment and creativity in action
- Orientation for external and internal customer
- Knowledge of legal acts related to the financial / banking sector; knowledge of IT systems used in BNP Paribas Securities Services (will be considered as a strong asset)
We offer:
- Stable employment on the basis of full-time job contract
- Complex trainings preparing to achieve independence on the position
- Supportive and friendly work atmosphere with many opportunities to integrate with work colleagues (football league, volleyball and basketball classes, integration weekends, etc.)
- Wide range of trainings and development opportunities
- Attractive benefits package (medical care, multisport card, lunch card, co-funding of language courses and many more)
- Prestigious work location near Rondo Daszyńskiego