Who we are looking for?

Client Service Operations Manager position is integral to the successful completion of client onboarding set-ups as well as fostering key relationships with our internal and external customer base.

Your primary responsibility will be to govern and coordinate various initiatives related to securities accounts (market) openings and maintenance for our EMEA clients.

Why this role is important to us?

The team you will be joining is a part of State Street Global Services (SSGS). SSGS gives asset owners and managers access to the essential financial tools they need to deliver effective investment solutions. From core custody, accounting, fund administration and shareholder recordkeeping, to complete operations solutions and servicing for alternative assets like OTC derivatives, private equity and real estate, SSGS’ tools help our clients make better investment choices and act on growth opportunities.

Join us if making your mark in the financial services industry from day one is a challenge you are up for.

This role can be performed in a hybrid model, where you can balance work from home and office in Gdansk to match your needs and role requirements.

Your new role

As Client Service Operations Manager, Officer you will be:

• Acting as a point of contact with clients, sub-custodians and internal departments for market related activities and inquiries.

• Coordinating market openings and maintenance initiatives for the EMEA clients.

• Monitoring market changes – as per the Global Bulletins – in order to take necessary actions needed to keep our clients’ accounts compliant with regulations.

• Assuming leading role in various department’s projects focused on process improvement and standardization (Risk Excellence).

• Driving resolution of issues and taking ownership of the assigned tasks.

• Assisting clients with new fund launches and market account opening requests, what may include preparation of the account opening packages for the documentation markets, especially for:

  mergers, conversions in/out, name changes and account renewals.

• Resolving issues highlighted by direct manager and ensuring he/she is kept informed of progress.

What we value

These skills will help you succeed in this role

• Client centric approach

• Ownership mindset with proactive approach

• Relationship-building skills

• Strong communication skills

• Good organizational skills

• Ability to work under pressure

Education & Preferred Qualifications

• Master degree in finance, accounting or related field

• Minimum 5 year of previous experience in customer service, fund administration or finance-related areas preferred.

• Experience in delivering service to external client

• Excellent command of written and verbal English language

• Project management skills would be an asset

What we offer

• Permanent contract of employment from day one

• Additional holidays (Birthday Day Off, 3rd and 5th year anniversary Day Off)

• VIP medical package for employees and their families (partner and children)

• Premium life insurance package and private pension plan

• Employee savings plan

• Multisport Card

• Wide range of soft skills training, technical workshops, language classes and development programs

• Opportunities to volunteer your time to company-driven initiatives, employee networks or organizations of your choice

• Variety of well-being programs

• Technical or leadership career pathway