Who we are looking for?
Client Service Operations Manager position is integral to the successful completion of client onboarding set-ups as well as fostering key relationships with our internal and external customer base.
Your primary responsibility will be to govern and coordinate various initiatives related to securities accounts (market) openings and maintenance for our EMEA clients.
Why this role is important to us?
The team you will be joining is a part of State Street Global Services (SSGS). SSGS gives asset owners and managers access to the essential financial tools they need to deliver effective investment solutions. From core custody, accounting, fund administration and shareholder recordkeeping, to complete operations solutions and servicing for alternative assets like OTC derivatives, private equity and real estate, SSGS’ tools help our clients make better investment choices and act on growth opportunities.
Join us if making your mark in the financial services industry from day one is a challenge you are up for.
This role can be performed in a hybrid model, where you can balance work from home and office in Gdansk to match your needs and role requirements.
Your new role
As Client Service Operations Manager, Officer you will be:
Acting as a point of contact with clients, sub-custodians and internal departments for market related activities and inquiries.
Coordinating market openings and maintenance initiatives for the EMEA clients.
Monitoring market changes – as per the Global Bulletins – in order to take necessary actions needed to keep our clients’ accounts compliant with regulations.
Assuming leading role in various department’s projects focused on process improvement and standardization (Risk Excellence).
Driving resolution of issues and taking ownership of the assigned tasks.
Assisting clients with new fund launches and market account opening requests, what may include preparation of the account opening packages for the documentation markets, especially for:
mergers, conversions in/out, name changes and account renewals.
Resolving issues highlighted by direct manager and ensuring he/she is kept informed of progress.
What we value
These skills will help you succeed in this role
Client centric approach
Ownership mindset with proactive approach
Strong communication skills
Good organizational skills
Ability to work under pressure
Education & Preferred Qualifications
Master degree in finance, accounting or related field
Minimum 5 year of previous experience in customer service, fund administration or finance-related areas preferred.
Experience in delivering service to external client
Excellent command of written and verbal English language
Project management skills would be an asset
What we offer
Permanent contract of employment from day one
Additional holidays (Birthday Day Off, 3rd and 5th year anniversary Day Off)
VIP medical package for employees and their families (partner and children)
Premium life insurance package and private pension plan
Employee savings plan
Wide range of soft skills training, technical workshops, language classes and development programs
Opportunities to volunteer your time to company-driven initiatives, employee networks or organizations of your choice
Variety of well-being programs
Technical or leadership career pathway
About State Street
What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.
Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You’ll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.
Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you.
State Street is an equal opportunity and affirmative action employer.
Discover more at StateStreet.com/careers