Performance Analytics Specialist (technical SA) provides core performance measurement services supporting monthly or daily calculations and reporting frequency. Qualified candidate will provide SME expertise and support to Supervisor and Performance & Analytics team.
Under the supervision of Manager Performance Analytics Specialist will engage in various projects, and initiatives related to technical aspects of the business.
The qualified candidate, will partner and maintain relationships with donor site(s) and various stakeholders in order to meet agreed internal as well as external client targets and SLAs.
The qualified candidate will be working closely with Performance Teams located in Zurich and Frankfurt, mostly with German clients.
Other responsibilities include responding in timely manner to all additional request from donor site, investigation of arising issues, cross training of other team members, BCP planning.