Are you keen to be part of the most important business transformation ever in Customer Operations space in Shell? Applying for this role would be your ticket for that journey! If you are passionate to learn and develop cutting edge skills of the future, if you are visionary, and if you are keen to transform our business to make sure Shell is ahead of the game – we are waiting for YOU.

A Digital Channel Specialist is a role in Customer Operations and is responsible to continually support Digital Agenda to ensure customer success both in on-boarding and ongoing consumption of Shell’s digital products/channels (API, Mobile Payment, Electronic Data Transfer). The specialist gets involved in change and/or enhancement requests to application landscapes/infrastructure.

The purpose of this role will be to ensures incidents are appropriate escalated and resolved while at times also providing deep technical expertise to troubleshoot issues.

provide technology services and process expertise to the customers in Downstream businesses.

• Support implementation of technical interfaces and/or design improvements.

• Maintain and improve process / design in existing and new assets (e.g. BCI Heavy, S2S EID, API, Mobile Payment, Card Services) through customer engagement and providing feedback.

• Analyze customer process need in implementation engagement and provide solution to meet business objective;

• Coordinate directly with our clients to transition enrollment to a file sharing platform and provide ongoing file data management support,

• Communicate effectively with the client on major milestone to keep them updated on their onboarding progress,

• Build relationships with software development and operational teams to gain an understanding of application,

• Support business negotiations with technical knowledge,

• Lead and/or support the delivery of the change requests in digital scope; ensure appropriate support for successful deployment of the new technology.

• Fluent in Dutch C1 and English B2

• Strong customer focus & commercial mindset,

• Understanding of API – working and connecting with API features

• Strong networking within local/ global Marketing / IT departments,

• Skilled in technical and analytical area; IT background is an asset,

• Ability to communicate ideas in both technical and user-friendly language

• Knowledge of applicable data privacy practices and laws

• Delivery of continuous improvement to own scope.

• Any technology business analysis or development experience is an asset

• Retail, Global Commercial, SFS business knowledge, would be an asset