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Shell Business Operations
Shell Business Operations
location iconLocations: Kraków
level iconLevel: specialist
time iconWorking hours: Full time
We are looking for:
T-Crew Digital Channel Specialist

Why Work for Shell?


Honest, integrity and respect; "feel free to speak your mind" culture; health and safety rules; diversity & Inclusion culture
An energy leader
Meaningful work in a company that is universally respected as a truly global energy leader {one of the world's biggest employers according to Fortune Global 500}. Join us and have a real impact on the operations of one of the world's largest companies.
Vibrant community
Become a part of a highly-driven team and get to know Shell's unique culture based on inclusiveness and collaboration.
Opportunies for growth
Spread your wings thanks to innumerable opportunities that Shell Business Operations Krakow offers its emloyees.
Impactful collaboration
Be an important participant of an international project.

Why Work for Shell?


Honest, integrity and respect; "feel free to speak your mind" culture; health and safety rules; diversity & Inclusion culture
  • An energy leader
    Meaningful work in a company that is universally respected as a truly global energy leader {one of the world's biggest employers according to Fortune Global 500}. Join us and have a real impact on the operations of one of the world's largest companies.
  • Opportunies for growth
    Spread your wings thanks to innumerable opportunities that Shell Business Operations Krakow offers its emloyees.
  • Vibrant community
    Become a part of a highly-driven team and get to know Shell's unique culture based on inclusiveness and collaboration.
  • Impactful collaboration
    Be an important participant of an international project.

Thanks to cooperation with Shell you gain:

  • Comfortable working environment: newly-built modern office with its own canteen, relax rooms, bike & car pakingspace
  • Improved accessibility of office and sanitary facilities
  • Energetic atmosphere at work
  • Attractive salary package
  • Shell Card
  • Additional funds for trainings and certifications (ACCA, CIMA, CIPS, Lean Six Sigma)
  • Complex medical care and individual life insurance
  • Assistive technologies and reasonable adjustments for people with disabilities
  • Non-monetary benefits (e.g. MultiSport Card, vouchers for cultural and free time activities, 12 sports sections, and many more)
  • Attractive relocation allowance available once relocating from another country

Are you keen to be part of the most important business transformation ever in Customer Operations space in Shell? Applying for this role would be your ticket for that journey! If you are passionate to learn and develop cutting edge skills of the future, if you are visionary, and if you are keen to transform our business to make sure Shell is ahead of the game – we are waiting for YOU.

Where you fit in:

A Digital Channel Specialist is a role in Customer Operations and is responsible to continually support Digital Agenda to ensure customer success both in on-boarding and ongoing consumption of Shell’s digital products/channels (API, Mobile Payment, Electronic Data Transfer). The specialist gets involved in change and/or enhancement requests to application landscapes/infrastructure.

The purpose of this role will be to ensures incidents are appropriate escalated and resolved while at times also providing deep technical expertise to troubleshoot issues.

provide technology services and process expertise to the customers in Downstream businesses.

What’s the role:

  • Support implementation of technical interfaces and/or design improvements.

  • Maintain and improve process / design in existing and new assets (e.g. BCI Heavy, S2S EID, API, Mobile Payment, Card Services) through customer engagement and providing feedback.

Principal Accountabilities:

  • Analyze customer process need in implementation engagement and provide solution to meet business objective;

  • Coordinate directly with our clients to transition enrollment to a file sharing platform and provide ongoing file data management support,

  • Communicate effectively with the client on major milestone to keep them updated on their onboarding progress,

  • Build relationships with software development and operational teams to gain an understanding of application,

  • Support business negotiations with technical knowledge,

  • Lead and/or support the delivery of the change requests in digital scope; ensure appropriate support for successful deployment of the new technology.

Requirements:

  • Fluent in Dutch C1 and English B2

  • Strong customer focus & commercial mindset,

  • Understanding of API – working and connecting with API features

  • Strong networking within local/ global Marketing / IT departments,

  • Skilled in technical and analytical area; IT background is an asset,

  • Ability to communicate ideas in both technical and user-friendly language

  • Knowledge of applicable data privacy practices and laws

  • Delivery of continuous improvement to own scope.

  • Any technology business analysis or development experience is an asset

  • Retail, Global Commercial, SFS business knowledge, would be an asset


About us

Royal Dutch Shell is a global group of energy and petrochemicals companies, operating in over 80 countries and territories and employing more than 90,000 people. Our core values of Honesty, Integrity and Respect for People define who we are and how we work. Royal Dutch Shell has developed a global network of Shell Business Operations to provide first-class services to Shell companies across the world.

Shell in Kraków:

Sits at the centre of Shell’s global businesses, providing an operational backbone to our essential business functions. Working in a vibrant community with strong values and a supportive culture, a job at Shell will offer the chance to build a lasting and meaningful career. As one of 5 Business Operations centres located worldwide, we will give you the chance to interact and work with people across the world, helping to deliver excellent support to business clients and stakeholders.

Shell Polska employs more than 4400 professionals: 4100+ in Kraków and 200 in Warsaw.

Our employees represent over 50 nationalities and operate in over 20 defferent languages.

Shell in Kraków departments:

Customer Operations
Contracting&Procurement
Trading&Supply
Finance Operations
HR Service
External Relations
Internal Communications
Order to Delivery
Lubricants Supply Chain
Legal
Retail
Technical Asset Operations
Creative Solutions

People with disabilities are welcome to apply as we provide reasonable accommodations and assitive technologies for people with diverse disabilities.

Contact us:

Details

  • iconIT, Marketing & PR, BPO/SSC
  • iconEnglish, Dutch
  • iconKraków, małopolskie

Company profile

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Career Opportunities for Danish Speakers
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locationKraków
Career Opportunities for Dutch Speakers
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locationKraków
Career Opportunities for Norwegian Speakers
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locationKraków

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