Service Delivery Operations Lead
Service Delivery Operations Lead
As a Global Operations Manager in Collections you will be part of very dynamic and developing team.
Requirements:
- Leading a Global team to ensure delivery of top results in line targets agreed with Global Process Owners and our Client
- Providing consistency across service teams in the delivery of global process specific services
- Acting as a key relationship point of Accenture with our client in respect of Collections activities - maintaining strong partnership with senior stakeholders
- Providing input into client Collections strategy, recommendations to ensure that processes are in line with best practice
- Ensuring that internal controls standards are achieved in compliance with Accenture and client contract
- Engaging in organization to drive strong performance
- Fostering the right environment for idea generation and continued improvement
- Leading employee engagement initiatives and managing champion competency frameworks and models, ensuring an effective performance management system.
Qualifications:
- Min 10 years operations experience and 5 years of leadership experience in the Order to Cash function, preferably in Collections
- Advanced English, both verbal and written (B2)
- Business communication skills
- Experience in reporting to Executive Leadership and process improvement
- Masters degree with a major in finance, business, accounting or relevant experience
- Project management experience preferable
- Competent in all products within Microsoft office
What we can offer
- Inclusion&Diversity in practice in truly multinational enviroment
- Eco-friendly offices
- Cooperation with globally recognized Clients and access to the latest technology solutions
- Online and classroom trainings to master your skills
- Onboarding program and dedicated Buddy
- Unique community with sport, volunteering activites and outings
- Access to MyBenefit platrofm
- Multisport and lunch card
- Private medical care and life insurance
- Referral program with bonuses for referring new employees
- Modern office in the city center of Warsaw
- Chill room, game room, library and coffee-breaks at terrace