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EY Global Delivery Services
EY Global Delivery Services
location iconLocations: Wrocław
level iconLevel: specialist
Workforce Management Specialist

Let us introduce you the job offer by EY GDS Poland – a member of the global integrated service delivery center network by EY.

This position provides technical and functional support for all Experience (Resource) Management within GDS Consulting Operations. Employee hired on this position will be responsible for analytics, scheduling of resources and forecasting utilization.

The opportunity

Employee hired on this position will be responsible for analytics, scheduling of resources and forecasting utilization.

Your key responsibilities

  • Daily close cooperation with multiple managers and other leaders to complete scheduling assignments.
  • Action daily scheduling for Consulting employees
  • Provide regular communication to Experience (Resource) Management (EM) leadership regarding EM activities, report any issues.
  • Coordinates with IT, Recruitment and L&D team in supporting the on-boarding process
  • Identify over and under-utilized personnel, be proactive in identifying additional resources to bring utilization in line with their peers.

Skills and attributes for success

  • Strong analytical skills - detail oriented
  • Efficiency and precision on daily working
  • Very good English communication skills, both oral and written

To qualify for the role, you must have

  • +1 years of working experience
  • Strong client service focus - responsive to requests maintains a sense of urgency in resolving issues
  • Outstanding teamwork and interpersonal skills

Ideally, you’ll also have

  • Proficient in the scheduling tools and other Microsoft applications.
  • Outstanding teamwork and interpersonal skills
  • Flexible in adapting to constantly changing priorities

What we look for

Highly motivated individuals with business oriented attitude, not afraid of working in very dynamic environment.

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

  • Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
  • Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
  • Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
  • Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

About EY

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

The exceptional EY experience. It’s yours to build.


  • iconAnalytics & Reporting, BPO/SSC
  • iconEnglish
  • iconWrocław, dolnośląskie

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