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EY Global Delivery Services
EY Global Delivery Services
location iconLocations: Wrocław
level iconLevel: specialist
Telecom Expenses Specialist

The Global Vendor Management Organization (GVMO) optimizes the value of EY’s strategic vendor relationships and contracts via a consistent vendor management approach, best practices and supporting technologies. By preventing value leakage, the GVMO helps realize the full value of our strategic relationships and contracts.

The GVMO optimizes software license usage, drives transformation initiatives, works to maximize credits, rebate and innovation funds, manage complex change orders, tracks SLAs and KPIs to enable performance, supports escalations, and co-ordinates stakeholders across EY.

The GVMO brings a common operating model across all aspects of vendor management, comprising the following core disciplines:

  • Contract Management
  • Performance Management
  • Commercial Management
  • Relationship Management

Underpinning the GVMO, within the Technology Vendor Ecosystem function, is the Telecoms Team, which supports country member firms and Service Owners in managing telecoms expenses, contracts and vendors. Focus is on mobile services and wireline voice/data. The team works very closely with Technology Procurement function providing support on sourcing activities.

The opportunity

Sitting within the Telecoms Team, this role will support GVMO strategy in term of Telecom expense management. This includes the implementation, over a multi-year period of time, and administration of a Telecom Expense Management (TEM) service, provided by a third-party vendor to manage local mobile expenses and contracts across multiple EY member firms to support internal service owners in managing voice and data wireline expenses to keep telecoms contracts and cost under control and optimized to ultimately provide and be accountable for an end-to-end service to our internal customers, leveraging the TEM vendor

The candidate will also become a trusted advisor, especially in the mobile area, providing guidance and best practices to managed countries.

Your key responsibilities

  • Actively contribute in TEM tool implementation process, following the deployment plan
  • Understand specific needs in the countries where the service is to be deployed and be able to transform them in requirements to be discussed with the TEM vendor.
  • Reach an excellent proficiency level on the TEM tool utilization
  • Supervise TEM operations where the service is already deployed; this includes
    • Definition of reports on mobile and fixed spend/volumes
    • Dispute management with Telecom carriers
    • Inventory management
    • Invoice audit and optimization
    • Provisioning
  • Day by day operational relationship with the TEM vendor, acting as a main interface between GVMO and the vendor in managed countries
    • Services requests follow up
    • Incident and change management
    • Escalations
    • Participate to Services reviews
    • TEM Vendor performance
  • Facilitate communication between local carriers and the TEM vendor
  • Keep relationship with member firms contacts and stakeholders in managed countries (provide reporting and analysis as needed)
  • Work in collaboration with Technology Procurement and provide relevant input during RFP and contracts negotiation processes.
  • Keep relationship with local carries to monitor overall performance of contracts and service (contract compliance) and minimize value leakage

Skills and attributes for success

  • Fluent English skills in speech and writing
  • At least 2-year experience in dealing with technical and commercial aspects of Telecommunications (fixed voice, data and mobile) in telecoms market worldwide (billing, contracts, tariff models, technical infrastructure)
  • A good understanding of Telecoms contracts and contractual language as well as an appreciation of the complex global, member firm and entity organizational structures that the contracts operate across
  • Advanced experience in data analysis and visualization

To qualify for the role, you must have

  • Strong teamwork and collaboration skills, comfortable working virtually and independently
  • Ability to work in a multi-cultural environment
  • Ability to learn quickly and work in a high pace, agile environment
  • Ability to work under pressure and to tight deadlines, managing multiple priorities effectively

Ideally, you’ll also have

  • Experience in dealing with TEM providers and TEM operations on a global scale
  • Experience in operational vendors management
  • Solid interpersonal relationship management skills

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

  • Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.

  • Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.

  • Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.

  • Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

About EY

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

The exceptional EY experience. It’s yours to build.


  • Medical Cover by LuxMed
  • Life Insurance
  • Work from home bonus
  • Global language platform goFluent
  • Free access to Udemy, Skillsoft and other platforms
  • Intelectual Property Tax Benefit
  • Benefit system
    Multisport card, cinema and theatre tickets, ahopping vouchers and more to choose from
  • Social benefit fund
  • Charity programs
  • Business casual dresscode
  • Access to the office space
    As per needs in respect to safety quidelines
  • Referral program
    1500-5000PLN gross for successful employment of reffered person
  • EY Badges program
    And minimum of 40h per year for every empoloyee for Develompent activities
  • Car allowance
  • Additional bonuses
    Christmas, Child Day and other occassional vouchers and gifts
  • Additional budget for trainings and certificates
    Microsoft, ACCA, CIMA, Tech MBA, ServiceNow, SAP, Project Maagement, Cyber Security and more

This job is no longer available

Recruitment process for this position has ended.

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  • iconFinance & Accounting, BPO/SSC
  • iconEnglish
  • iconWrocław, dolnośląskie

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