Job Description

Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow.

You are responsible for

• Cooperating with Sales department related to order fulfillment process

• Collaboration with the account managers, project managers, product managers and other stakeholders until the cases are completed and prepared for further processing in the supply chain

• Monitoring and making changes to all requests sent by Sales Team, sometimes multiple times

• In daily basis operations, use your market/process knowledge to perform complex deals (quotation, order acceptance process)

• Providing operational excellence support for other specialists in the team and in the market to resolve challenging cases or peak of workload (e.g. month/quarter end closure), and escalate if required to the responsible GBS manager or market sales responsible

• On regular contact with Sales Operations Experts, market SME and other Senior Sales Back Office Specialists, you are making sure best process benchmarks are being implemented and correctly executed within

You are a part of

our Global Business Services EMEA Hub in Łódź, where we centralize essential Philips business processes. We offer support to HR, Finance, Procurement, Customer Service, Supply Chain and many other departments. Giving you the opportunity to work across multiple teams and functions, and on challenging and rewarding projects in a dynamic and fast-growing organization. Your future colleagues speak 25+ languages and represent 15+ different nationalities, supporting our operations in 50 countries on a daily basis.

To succeed in this role, you should have the following skills and experience

• Fluent English

• Be detailed minded, flexible and proactive

• Business experience (Customer Service, Sales, Order Management, Supply Chain. Processes)

• Communicative skills, well organized, open minded, analytical thinking

In return, we offer you

The unique combination of a critical and challenging role and a creative and empowering office environment. You will be actively encouraged to make improvements, establish best in class service and have a direct impact on the success of Philips on a daily basis.

• Annual bonus based on performance achieved

• Private medical care with option to extend it to family members

• Benefit System cards

• Discount for Philips’ products

• Relocation package applicable for people moving in from outside of Łódź region or possibility of remote work

How we work at Philips
Our newly-adopted hybrid work concept fuses flexibility with collaboration to deliver great outcomes for our people and our customers. We are embracing an approach wherein we spend more time together than apart – which for full-time employees translates to an average of at least 3 days working from the office and up to 2 days from home – for our hybrid roles.
Hybrid work flexibility means people can meet the changing demands of work and home in the most balanced, productive, and healthy way. Hybrid work flexibility means people can meet the changing demands of work and home in the most balanced, productive, and healthy way.

Our hybrid working model is defined in 3 ways:
We believe in the importance of impactful collaboration: There's a certain energy when everyone’s in the same room that can heighten idea generation and creative friction needed for problem-solving.
We embrace flexibility: Choosing where, when and how to work can vary according to task and team schedules. Flexibility isn’t office or online, it means choosing the space that works best for you, your teams and our customers on a case-by-case basis.
We want to be at our best: The way we work and our workspaces are designed to support our well-being, offer career advancement opportunities, and enable us to be at our best.

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on innovative, customer-first health technology solutions. Help us improve the health and well-being of billions of people, every year. Ultimately creating a career that no one could have planned for. Even you.