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Philips Polska
Philips Polska
location iconLocations: Łódź
level iconLevel: specialist
time iconWorking hours: Full time
Order Management Specialist
Location: Łódź

Job Description

Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow.

But it’s not just what we do, it’s who we are. We are 80,000, wonderfully unique individuals, with two things in common. An unwavering sense of purpose and a relentless determination to deliver on our customers’ needs. It’s what inspires us to create meaningful solutions – the kind that make a real difference – when it matters most.

The world and our customers’ needs are changing faster than ever before and while we are proud of what we do already, we know we can do more. That’s why we need you, to help us tackle increasingly complex challenges posed by ever evolving health and well-being needs.

In this role, you have the opportunity to

Be the customer’s trusted advisor and make a positive impact on people’s lives.

You are responsible for

  • Processing order activities in SAP and other supporting applications
  • Handling all activities related to order intake, order processing, product and pricing information, warehouse communication
  • Maintaining all databases and reports on the regular basis and within agreed timeline
  • Handling of Customer Complaints
  • Performing of the manual corrections for all sales documents related to the inland/export shipments to the clients
  • Return process management – execution of documents flow between customer and accounting department
  • Reporting, monitoring and control of order book in an organized and compliant manner (ICS/SOx)
  • Together with team members continuously implementing improvements through Lean tooling and disciplines

You are a part of

Our Global Competence Center in Łódź, where we centralize our transactional processes. We bring together supporting roles within HR, Finance, Procurement, Customer Service, Supply Chain and other, enabling you to have a career in an international, cross functional environment. Your future colleagues speak 25+ languages and represent 15+ different nationalities, supporting our operations in 50 countries on a daily basis.

To succeed in this role, you should have the following skills and experience

  • Bachelor’s degree or relevant work experience
  • Previous experience within economics/logistics/customer service is a plus
  • Very good level of English and other language (B2 level plus preferred)
  • Strong customer service orientation and problem-solving skills
  • Good communication skills, teamwork and improvement attitude
  • Cultural awareness and pro-active behavior

In return, we offer you

The unique combination of a business-critical, challenging role in a creative, empowering environment. Your professional development will be actively encouraged, so you can continue to grow and perform at your best, while being part of helping improve the lives of billions of people around the world.

  • Annual bonus based on performance achieved
  • Private medical care with option to extend it to family members
  • Benefit System cards
  • Discount for Philips’ products
  • Relocation package applicable for people moving in from outside of Łódź region
  • Wide variety of trainings & learning opportunities, including language upskill
  • Promotion of healthy lifestyle in the office (fruits twice / week in the office, gym, massage chairs, various events)

Our hybrid working model is defined in 3 ways:
We believe in the importance of impactful collaboration: There's a certain energy when everyone’s in the same room that can heighten idea generation and creative friction needed for problem-solving.
We embrace flexibility: Choosing where, when and how to work can vary according to task and team schedules. Flexibility isn’t office or online, it means choosing the space that works best for you, your teams and our customers on a case-by-case basis.
We want to be at our best: The way we work and our workspaces are designed to support our well-being, offer career advancement opportunities, and enable us to be at our best.

Why should you join Philips?
Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on innovative, customer-first health technology solutions. Help us improve the health and well-being of billions of people, every year. Ultimately creating a career that no one could have planned for. Even you.

We kindly inform you that we will contact only chosen candidates.

Details

  • iconCustomer Service, Procurement, Banking
  • iconEnglish
  • iconŁódź, łódzkie

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