Operation Center Senior Analyst

Poland

Marketing and Communications

Group Functions

Job Reference #

255542BR

City

Wroclaw

Job Type

Full Time

Your role

Operation Center Senior Analyst provides support, guidance, and technical expertise to stakeholders on operational issues

Key responsibilities:
– advise the business on improvement options related to usage of digital platforms
– support complex digital initiatives and control processes
– prepare standard reports on service delivery quantity and quality
– service quality and stakeholder satisfaction for MP management
– record all the relevant information concerning incidents or service request in the ticketing system
– end-to-end ownership of the incidents and service requests resolution
– support review and optimization of all processes
– provide a first level support, qualifying the incident
– maintain strong relationships with the outsource providers and stakeholders

Your team

You'll be working as part of the Digital Platform Operations team. Your position will be based in Wroclaw. Our team focuses on providing support to business partners on all issues related to Digital Marketing & Communication digital platforms.

Your expertise

You have:
– 3+ years technical experience in Operation Center environments and Incident Management
– university degree or equivalent expertise (technical, economics or similar)
– good interpersonal skills and friendly approach
– communication abilities to question and understand the nature of an issue and keep users informed
– qualifications such as ITIL certification
– collaboration abilities to facilitate discussion and align across multiple teams (Business and IT such as Application Operation and Infrastructure Operation in particular)
– excellent knowledge of IT systems and tools such as JIRA

You are:
– strong analytical thinker and problem solver
– goal-orientated with a pragmatic focus on delivering outcomes
– interested about digital platforms (Adobe AEM, …)
– fluent in English language (German knowledge is an asset)

About us

UBS is the world’s largest and only truly global wealth manager. We operate through four business divisions: Global Wealth Management, Personal & Corporate Banking, Asset Management and the Investment Bank. Our global reach and the breadth of our expertise set us apart from our competitors.

With more than 70,000 employees, we have a presence in all major financial centers in more than 50 countries. Do you want to be one of us?

Join us

At UBS, we embrace flexible ways of working when the role permits. We offer different working arrangements like part-time, job-sharing and hybrid (office and home) working. Our purpose-led culture and global infrastructure help us connect, collaborate, and work together in agile ways to meet all our business needs.

From gaining new experiences in different roles to acquiring fresh knowledge and skills, we know that great work is never done alone. We know that it's our people, with their unique backgrounds, skills, experience levels and interests, who drive our ongoing success. Together we’re more than ourselves. Ready to be part of #teamUBS and make an impact?

Disclaimer / Policy Statements

UBS is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.