Who we are looking for:

State Street is seeking a team member for the newly created Transfer Agency Global Oversight and Business Governance team. Reporting to the Global Head of Transfer Agency Operations, the role will be required to demonstrate exemplary governance skills that are both operational and technology focused. The role requires effective risk management, vendor and 3rd party relationship oversight and operational business intelligence reporting of a global nature.

Why this role is important to us:

The team you will be joining is a part of State Street Global Services (SSGS). SSGS gives asset owners and managers access to the essential financial tools they need to deliver effective investment solutions. From core custody, accounting, fund administration and shareholder recordkeeping, to complete operations solutions and servicing for alternative assets like OTC derivatives, private equity and real estate, SSGS’ tools help our clients make better investment choices and act on growth opportunities.

Join us if making your mark in the financial services industry from day one is a challenge you are up for.

What you will be responsible for:

You will be responsible for:

Client Experience

• Partnering with our Global Head of Client Service to govern our Client Change Control Board

• Assisting our Global Head of Client Service to report our Client Sentiment reporting and to assist in executing Client centric operational improvements

Operational Excellence

• Collaboration with our Transfer Agency operational leadership team to produce dynamic business intelligence across all key performance indicators to enable thoughtful data driven decision making

• Governance of our vendor and joint venture partnerships and driving alignment on the oversight approach and reporting ensuring all SLA’s are being adhered to

• Leading the technology production team responsible for the performance of our core systems

• Recommend best practices and process improvements that reduce variation in operating models

Risk Management

• Collaborating with our Transfer Agency operational leadership team to enhance our risk reporting in a globally consistent manner encompassing the full suite of Key Risk Indicators

• Chairing all Global Transfer Agency Risk meetings and supporting the operational leadership team to execute against risk reduction plans

• Partnering with our Global Strategic Initiatives lead in relation to project risk

• Identify trending of root causes of issues, highlight and facilitate actions to resolve

Employee Engagement

• Exemplary leadership skills to manage a global team with a laser focus on employee experience and high performance stakeholder management

• Manage, train and develop staff, manage employee performance, complete performance reviews timely, and handle employee relations issues

• Provide coaching and development opportunities to staff, participate in individual on-going training and development

What we value:

These skills will help you succeed in this role:

• Effective leadership, interpersonal and communication skills

• The ability to command respect and to create a sense of community amongst the members of the senior leadership teams

• Superior risk and control mindset

• Good understanding of the procurement process including negotiation with third parties

• Good knowledge of programme and project management methods

• Good knowledge of budgeting and resource allocation procedures

• The ability to find ways of solving or pre-empting problems

COVID-19 Protocols: Complying with State Street’s COVID-19 protocols is a condition of employment. Those requirements may vary depending on circumstances and legal requirements, and may include, without limitation, a requirement to be vaccinated (or have an accommodation), to disclose vaccination status, to provide evidence of vaccination status, etc.