Who we are looking for

As a result of the expansion of Middle Office services, Corporate Actions is seeking to create a global role, responsible for all aspects of the execution of client instructions and participation in corporate actions, globally within Middle Office. Given the critical requirement for timeliness and accuracy of this high risk function, we are looking for applicants with vast expertise and leadership with a proven track record of successfully leading global teams in a fast paced, client facing environment. A key aspect of the role will also comprise support of the multiple Simplification initiatives, through the various stages to implementation.

What you will be responsible for:

Leadership:

• Influence decisions and partner with senior managers to implement solutions across all teams and locations including continuous improvements to core products and services

• Develop and maintain strong relationships with business partners and clients

• Exercise operational oversight within the department and make sound operational decisions

• Contribute to the development of the organization in terms of financial planning, business strategy, service offerings and HR policies

• Manage operations teams and activities with focus on execution with consistent maintenance of high quality standards

• Proactively identify, resolve and share operational and client issues, to prevent reoccurrence

• Provide coaching and development opportunities to staff with timely completion of periodic performance reviews

Risk Excellence :

• Manage risk and control environment to ensure right policies, procedures and controls including SOPs are compliant and in adherence to the risk and control framework

• Ensure self and teams anticipate, monitor, actively manages and reports all risk and compliance issues, breaches and suspicious activities

• Act in accordance with Risk Excellence principles and role model ethical behaviour and decision making as part of our culture traits

• Promote risk awareness, assessment and control within the department

• Drive the development and implementation of appropriate procedures to meet internal control and external compliance/regulatory requirements

• Understand the risk environment within the department and manage appropriately

Communication:

• Provide regular feedback to managers and senior colleagues via the appropriate channels

• Lead and contribute to operational, client, risk, audit and regulatory meetings as required

Change Management:

• Initiate and oversee tasks within a continuous improvement drive to ensure that the Department is efficient and seen as customer and quality driven

• Provide support during the implementation of change

• Ensure participation in the completion and implementation of department wide projects and initiatives

Education & Preferred Qualifications

• Comprehensive procedural, technical and product knowledge of the Custody business is required. This should be complemented with a strong understanding of Middle Office function

• Comprehensive knowledge of State Street’s core systems, including Microsoft Office applications, is required

• Fluent English

• Candidate should have a Batchelor’s Degree or equivalent work experience with a focus in a related field with preferred 8+ years of related experience including previous experience managing staff.

What we value - these skills will help you succeed in this role

• Excellent communication, organizational and planning skills
• Ability to work to deadlines in a fast paced environment
• Excellent people management and leadership skills
• Ability to proactively work under own initiative
• Attention to detail and concern for quality