Who we are looking for

An experienced manager directly responsible for Security Valuation Group(s) servicing EMEA clients headed by Sec Val Managers therefore require strong staff management and client servicing skills as well as relevant industry experience.

What you will be responsible for Role:

• Develop and build up a strong relationship with internal and external clients.

• Assume senior managerial oversight of all operations conducted by the assign team(s) in Poland.

• Ensure sufficiently trained staff is available to service the client/s and deliver quality service.

• Assume responsibility for the implementation of client specific projects (new business development review, planning & roll out).

• Conduct Performance appraisals and objective setting.

• Provide timely updates on issues to Krakow & Gdansk site governance and carry out necessary corrective action

• Strengthen strong working relationship with other operation centres – critically with HCL India

• Manage on-going relationships with the goal of meeting / exceeding service delivery standards.

• Work to broaden scope of services in Poland to support overall Sec Val global strategy.

• Represent State Street by serving on internal and external committees and industry associations.

• Evaluate current methods and strategies. Communicate and manage implementation of changes and improvements.

• Responsible for execution of overall business plan in assigned areas.

• Responsible for the direction and development of subordinate managers at all levels as well as staff.

• Resolve employee complaints and escalations.

• Evaluate subordinate managerial performance.

• Continually review the Operating Environment & implement improvements where necessary

• Maintain open lines of communication and ensure that regular team and 1:1 meetings are conducted across your organization

This role can be performed in a hybrid model, where you can balance work from home and office to match your needs and role requirements.

Education & Preferred Qualifications

• Bachelor Degree or equivalent. Professional accounting or financial qualification and/or Master’s degree a plus.

• 8+ years of managerial experience (operations and financial services). Experience in managing large teams and operations servicing multiple clients a must.

• Numeracy / Literacy skills

• Confident in dealing with all situations; Excellent Communication; Organisational and Report Writing skills; Proficient in the use of MS Office tools including Word and Excel.

• Fluency in oral and written English is required

• Proven experience of team management in a financial services environment.

What we value:

• Self-motivated

• Enthusiastic

• Leader / Motivator

• Trustworthy

• Self-reliant

• Flexible

• Personable

What we offer

• Permanent contract from day one

• Additional holidays (Birthday Day Off, 3rd and 5th year anniversary Day Off)

• Golden medical package for employees and their families (partner and children)

• Premium life insurance package and private pension plan

• Wide range of soft skills training, technical workshops, language classes and development programs

• Opportunities to volunteer your time to company-driven initiatives, employee networks or organizations of your choice

• Variety of well-being programms

Apply today – we are committed to teaching you the ropes for your successful career in State Street

Are you the right candidate? Yes!

We truly believe in the power that comes from the diverse backgrounds and experiences our employees bring with them. Although each vacancy details what we are looking for, we don’t necessarily need you to fulfil all of them when applying. If you like change and innovation, seek to see the bigger picture, make data driven decisions and are a good team player, you could be a great fit.