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Philips Polska
Services & Solutions Delivery Specialist
Philips Polska
location iconLocations: Łódź
level iconLevel: specialist
time iconWorking hours: Full time
Services & Solutions Delivery Specialist
Location: Łódź

Job Description

Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow.

But it’s not just what we do, it’s who we are. We are 80,000, wonderfully unique individuals, with two things in common. An unwavering sense of purpose and a relentless determination to deliver on our customers’ needs. It’s what inspires us to create meaningful solutions – the kind that make a real difference – when it matters most.

The world and our customers’ needs are changing faster than ever before and while we are proud of what we do already, we know we can do more. That’s why we need you, to help us tackle increasingly complex challenges posed by ever evolving health and well-being needs.

How we work at Philips
Our newly-adopted hybrid work concept fuses flexibility with collaboration to deliver great outcomes for our people and our customers. We are embracing an approach wherein we spend more time together than apart – which for full-time employees translates to an average of at least 3 days working from the office and up to 2 days from home – for our hybrid roles.
Hybrid work flexibility means people can meet the changing demands of work and home in the most balanced, productive, and healthy way.

Our hybrid working model is defined in 3 ways:
We believe in the importance of impactful collaboration: There's a certain energy when everyone’s in the same room that can heighten idea generation and creative friction needed for problem-solving.
We embrace flexibility: Choosing where, when and how to work can vary according to task and team schedules. Flexibility isn’t office or online, it means choosing the space that works best for you, your teams and our customers on a case-by-case basis.
We want to be at our best: The way we work and our workspaces are designed to support our well-being, offer career advancement opportunities, and enable us to be at our best.

Why should you join Philips?
Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on innovative, customer-first health technology solutions. Help us improve the health and well-being of billions of people, every year. Ultimately creating a career that no one could have planned for. Even you.

Job Posting Description

In this role, you have the opportunity to provide operational support to our healthcare customers on daily basis for back-office Services & Solutions Delivery department in multinational environment, covering administrative activities.

You are responsible for:

Service work order and billing:

  • Resolving incomplete cases by correcting errors to ensure integration with financial processes
  • Coordinating with other departments activities necessary to complete end to end process
  • Issuing invoices and credit notes for contracts and time & material items
  • A key element to provide resolution to potential system errors
  • Contacting with customers, forwarders and business partners by phone or emails

Planned maintenance:

  • Creating plans for long term maintenance for installed products
  • Balancing conflicting demands in the area of business obligations
  • Receiving, monitoring, developing and dispatching Service Work Orders and assigning proper Field Service Engineers
  • Communicating and confirming with the customer the maintenance plans based on contracts and maintenance requirements
  • Contacting with customers, forwarders and business partners by phone or emails

You are a part of

Global Competence Center in Łódź, where we centralize our transactional processes. We bring together supporting roles within HR, Finance, Procurement, Customer Service, Supply Chain and other, enabling you to have a career in an international, cross-functional environment. Your future colleagues speak 25+ languages and represent 15+ different nationalities, supporting our operations in 50 countries on a daily basis.

In Customer Service – the most multilanguage department in GBS, you will have an opportunity to work with colleagues in various languages on multinational projects, where honest, professional, friendly atmosphere and sense of humor shape our culture.

To succeed in this role, you should have the following skills and experience

  • Bachelor’s degree
  • Good English, another language will be beneficial
  • Professional experience in fields related to in customer service or supply chain or accounting operations would be an asset
  • Comprehensive PC skills, knowledge of Excel, SAP, Salesforce would be an advantage
  • The problem-solving mindset with the ability to identify improvement opportunities
  • Interpersonal skills required in interactions with internal and external customers
  • Ability to multi-task and work in a fast-paced environment. Skill in prioritizing tasks required
  • Good organizational skills and aptitude for details
  • Cultural awareness when communicating with stakeholders from various countries

In return, we offer you

The unique combination of a critical and challenging role and a creative and empowering office environment. You will be actively encouraged to make improvements, establish best in class service and have a direct impact on the success of Philips on a daily basis.

  • Annual bonus based on performance achieved
  • Private medical care with option to extend it to family members
  • Benefit System cards
  • Discount for Philips’ products
  • Relocation package applicable for people moving in from outside of Łódź region
  • Promotion of a healthy lifestyle in the office (fruits twice / week in the office, gym, massage chairs, various events)
We kindly inform you that we will contact only chosen candidates.

This job is no longer available

Recruitment process for this position has ended.

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Details

  • iconLogistics, Procurement, Banking
  • iconEnglish
  • iconŁódź, łódzkie

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