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EY Global Delivery Services
EY Global Delivery Services
location iconLocations: Wrocław
level iconLevel: manager/director
Product Quality Manager

Let us introduce you the job offer by EY GDS Poland – a member of the global integrated service delivery center network by EY.

Fueled by strategic investment in technology and innovation, Client Technology seeks to drive growth opportunities and solve complex business problems for our clients through building a robust platform for business and powerful product engine that are integral to innovation at scale. You will work with technologists and business specialists, blending EY’s deep industry knowledge and innovative ideas with our platforms, capabilities, and technical expertise. As a champion for change and growth, you will be at the forefront of integrating emerging technologies from AI to Data Analytics into every corner of what we do at EY. That means more growth for you, exciting learning opportunities, career choices, and the chance to make a real impact.

The opportunity

  • Plan and track organization level deployment activities at every product.
  • Participate in process definition activities along with the team.
  • Periodically review the defined process and check if opportunities for process improvements.
  • Participate in the preparation and review of the Software Product Plans, standards, and procedures.
  • Prepare the Process Compliance Audit plan based on the nature of the engagement and past data.
  • Ensure work product and process reviews are conducted and appropriate records are maintained
  • Evaluate strengths and weaknesses of processes on a periodic basis
  • Review – usage of process tailoring guidelines, usage of process database, deviations/concessions
  • Participate in product initiations and closures
  • Review software-engineering activities (analysis, design, coding, and testing) to verify compliance against the Software Product Plans and designated standards and procedures. Deviations if any are identified, documented, and tracked to closure. Corrections will be verified during audits
  • Ensure usage of metrics baseline reports and set the right quantitative quality goals in products.
  • Review products for process compliance (work allocation, review records etc.)
  • Periodically evaluate training program’s relevance to and consistency with the organization’s needs
  • Periodically review the overall process implementation as per defined lifecycle mentioned and scope of the product delivery.
  • Report results of quality activities to senior management
  • Adequate training will be imparted to the PQM personnel based on the nature of the product.
  • Share the Process Improvement Request/Feedbacks to CT Excellence group.
  • Track necessary corrective action based on Customer Satisfaction Survey analysis
  • Participate in Work Product audits
  • Analyzing KPIs data and develop improvement actions

Skills and attributes for success

  • Stakeholder Management - Ensure a good working relationship with internal stakeholders / EY network
  • Be passionate about Quality Management
  • Desirable to have Agile or DevOps Certifications
  • Good Knowledge & Working Experience on Microsoft Tools - Advanced Excel, Visio, Word & Access
  • Strong Project and Quality Management Skills
  • Product Development experience, using Agile or DevOps
  • Project Management experience

To qualify for the role, you must have

  • College degree in related technology field (Computer, Engineering, Science, etc.) or comparable job experiences.
  • Excellent written and verbal communication skills across all levels in in the organization
  • Approximately 8 to 10+ years’ experience in a Project Management or Delivery or Quality Assurance role.

Ideally, you’ll also have

  • Certified Scrum Professional (CSP)
  • Program Management Professional (PgMP)
  • Experience working with ADO

What we look for

  • A self-starter, independent-thinker, curious and creative person with ambition and passion!

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

  • Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
  • Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
  • Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
  • Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

About EY

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

The exceptional EY experience. It’s yours to build.


  • Medical Cover by LuxMed
  • Life Insurance
  • Work from home bonus
  • Global language platform goFluent
  • Free access to Udemy, Skillsoft and other platforms
  • Intelectual Property Tax Benefit
  • Benefit system
    Multisport card, cinema and theatre tickets, ahopping vouchers and more to choose from
  • Social benefit fund
  • Charity programs
  • Business casual dresscode
  • Access to the office space
    As per needs in respect to safety quidelines
  • Referral program
    1500-5000PLN gross for successful employment of reffered person
  • EY Badges program
    And minimum of 40h per year for every empoloyee for Develompent activities
  • Car allowance
  • Additional bonuses
    Christmas, Child Day and other occassional vouchers and gifts
  • Additional budget for trainings and certificates
    Microsoft, ACCA, CIMA, Tech MBA, ServiceNow, SAP, Project Maagement, Cyber Security and more


  • iconProject Management, BPO/SSC
  • iconEnglish
  • iconWrocław, dolnośląskie

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