Overview

An exciting opportunity has arisen in our Katowice office to gain valuable experience in the role of Implementation Specialist!

Responsibilities

Implementation Specialist (preferable working hours: 12 PM - 8 PM OR 2 PM to 10 PM)

To be responsible for processing the onboarding requests for new customers, as well as performing maintenance tasks for existing customers. To be accountable to ensure proper processes and procedures are followed in accordance with HireRight legal, contracts, and compliance procedures any time an account is created or updated.

Responsibilities:

• Perform set up and maintain customer accounts.
• Partner with Internal departments and customers as needed regarding account setup requirements and to seek assistance or support as necessary.
• Accountable for the account setup processes and regularly contribute to program improvements.
• Troubleshoot setup errors and implement a solution.
• Meet expected SLAs as determined by management and manage all assigned cases to timely completion.
• Identify potential pitfalls and develop a solution to avoid impact to customers and proactively address/correct these issues.
• Provide superior customer service to both internal and external customers.
• Lead or participate in small special projects and provide input, analyze data, and perform needed tasks.

Qualifications

Experience:

• High level experience in using HireRight Systems would be desirable
• Minimum of two years related experience preferred

Knowledge & Skill:

• Entry level for more complex support and administrative functions.
• Applies generally straightforward methods or procedures.
• Requires good knowledge, experience, and skill of standardized rules, procedures or operations on a variety of activities requiring training and experience.
• Is expected to work through typical or moderately complex problems but may require occasional guidance or direction.
• May require specialized skills in administrative or technical field