Data & Document Specialist – Global Wealth Management Operations

Poland

Operations

Global Wealth Management

Job Reference #

258857BR

City

Wroclaw

Job Type

Full Time

Your role

Core Client Lifecycle Management area processes include:

- Setting up new accounts and required accesses in the system in accordance with provided documentation
- Processing updates to client's account such as tax documentation, address amendments,
- Manage the account closing process
- Investigate solutions for client queries
- Producing of various general letters of correspondence either requested by clients or required to be sent by legal obligations
- Constantly looking for opportunity to speed up the process /decisions and increase client satisfaction
- Deep understanding of process risk and work to mitigate and reduce risk
- Identify and propose solutions for addressing control gaps

Your team

You’ll be working in the Client Data team in Wroclaw, Dominikański Office. We deliver outstanding service to the Wealth Management UK & Jersey business and ensure client satisfaction is on the highest level. As a Senior Client Data Specialist, you’ll play an important role in acting as a direct contact and problem solver for clients and business partners.
Desk coverage between 8:30am and 7pm – shift based

Our goal is to make sure your talents are utilized to their full extent and that you have the opportunity to develop it for the benefit of our team, our clients and our firm.
We achieve this by:

- Enabling people to make decisions
- Making people more accountable
- Unlocking personal potential
- Involving you in the process design and implementation of projects
- Collaborating across UBS community
Your expertise
• previous exposure to client lifecycle management, ideally min 5 years of experience
• University Degree, preferably in Banking and/or in Finance
• Curious self-explorer who likes to try new things and make change happen
• A strong customer focus
• A willingness to learn, take ownership and make decisions
• Risk awareness, understanding how our actions affect end clients of the bank
• A digital mindset where you help us provide a truly seamless client experience
• Practical ability to work with modern tools and being solution oriented
• Excellent communication, influencing and relationship building skills
• Motivated, known for getting projects done and keeping to timelines
• Solid organizational skills
• Good understanding of operational processes and project methodology
• Strong English language skills both spoken and written

Your expertise

- Previous exposure to client lifecycle management, ideally min 2 years of experience
- Curious self explorers who like to try new things and make change happen
- A strong customer focus
- A willingness to learn, take ownership and make decisions
- A digital mindset where you help us provide a truly seamless client experience
- Practical ability to work with modern tools and being solution oriented
- Excellent communication, influencing and relationship building skills
- Strong English language skills both spoken and written (other European languages would also be an asset)

About us

UBS is the world’s largest and only truly global wealth manager. We operate through four business divisions: Global Wealth Management, Personal & Corporate Banking, Asset Management and the Investment Bank. Our global reach and the breadth of our expertise set us apart from our competitors.

With more than 70,000 employees, we have a presence in all major financial centers in more than 50 countries. Do you want to be one of us?

How we hire

This role requires an assessment on application. Learn more about how we hire: www.ubs.com/global/en/careers/experienced-professionals.html

Join us

At UBS, we embrace flexible ways of working when the role permits. We offer different working arrangements like part-time, job-sharing and hybrid (office and home) working. Our purpose-led culture and global infrastructure help us connect, collaborate, and work together in agile ways to meet all our business needs.

From gaining new experiences in different roles to acquiring fresh knowledge and skills, we know that great work is never done alone. We know that it's our people, with their unique backgrounds, skills, experience levels and interests, who drive our ongoing success. Together we’re more than ourselves. Ready to be part of #teamUBS and make an impact?

Disclaimer / Policy Statements

UBS is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.