Tech Support Analyst

Poland

Information Technology (IT)

Group Functions

Job Reference #

259240BR

City

Wroclaw

Job Type

Full Time

Your role

Are you an expert when it comes Mainframes? Do you have a track record of influencing senior IT stakeholders and business partners? Do you have proven ability to solve complex issues, covering both technical and business needs?

We’re looking for a Tech support analyst to:

• Provide 24x7 Incident and Problem Management support of GWM Platforms.
• Provide technical expertise to facilitate investigation of complex technical issues.
• Uses technical knowledge to provide solutions to complex issues in a timely and efficient manner.
• Leads technical team in support of operations teams and support engineers by driving investigation of Incidents and corrective action follow-ups using an ITIL standards-based methodology.
• Facilitating weekly problem management meetings with Sr. technical staff reviewing root cause and corrective actions
• Define workarounds for known errors and initiate process improvements
• Maintain a knowledge database

Your team

You’ll be working in the CPOS & Advisory Tools team in Poland.
CPOS(Client Position) is a central source of client position and balances to support the client performance reporting group.
 CPOS generates performance calculation based on customizable date periods and dynamic aggregation of accounts.
 Performance calculations are available on an account-level as well as on an asset-class level.
 It has additional functionality to provide end-of day valuations for asset-based reporting for the current business date or for an as-of date requested subject to limitations on historical data available.
CPOS maintains historical information on client activity and position balances processed at end-of day

Advent is the Software that deals with Report Generation. Advent tool does the reporting of portfolios of High Net-worth Individuals through APR (Advent Portfolio Reporting) & PWM (Private Wealth Management) applications. Advent Portfolio allows the Financial Advisor to analyze and provide information on total client’s assets.
This application uses three environments namely Mainframe, UNIX and Windows. It’s main purpose is to Generate Report for Client’s account based on the information given by Financial Advisor .The Main purpose of Mainframe is to generate data and transfer it to UNIX Environment based on System and Account level.

Your expertise

• Mainframe Developer Experience: Programming skills: COBOL, JCL, VSAM, DB2, CICS, MQ Series, Easytrieve
• Experience in Endeavor, IBM problem determination tools such as File manager, Fault analyzer etc.
• Experience in Production Support
• Experience in change management and incident management tools.
• Ability to solve production down situations under tight SLA deadlines, including root cause and problem resolution follow-up
• Ability to support multiple mainframe applications simultaneously.
• Ability to effectively run a triage call to resolve issues on time within SLA deadlines.
• Proactive in identifying, escalating, and addressing project issues and risks
• Experience in coordinating with offshore/onshore teams and delegating work
• Excellent Problem solving skills and an Entrepreneurial Attitude
• Excellent verbal and written communication skills
• Meeting facilitation and discussion moderation skills
• Strong organizational, interpersonal, and communication skills

About us

UBS is the world’s largest and only truly global wealth manager. We operate through four business divisions: Global Wealth Management, Personal & Corporate Banking, Asset Management and the Investment Bank. Our global reach and the breadth of our expertise set us apart from our competitors.

With more than 70,000 employees, we have a presence in all major financial centers in more than 50 countries. Do you want to be one of us?

Join us

At UBS, we embrace flexible ways of working when the role permits. We offer different working arrangements like part-time, job-sharing and hybrid (office and home) working. Our purpose-led culture and global infrastructure help us connect, collaborate, and work together in agile ways to meet all our business needs.

From gaining new experiences in different roles to acquiring fresh knowledge and skills, we know that great work is never done alone. We know that it's our people, with their unique backgrounds, skills, experience levels and interests, who drive our ongoing success. Together we’re more than ourselves. Ready to be part of #teamUBS and make an impact?

Disclaimer / Policy Statements

UBS is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.