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Majorel
Majorel
location iconLocations: Kraków
level iconLevel: manager/director
Training Team Lead
Location: Kraków

Overall Job Purpose

This position offers the opportunity to work alongside one of our high profile clients who specialise in internet based searching and video sharing platforms. This is an excellent opportunity to work within a fast-paced and dynamic team environment whilst gaining excellent experience in a variety of training disciplines. As the Training Team Lead you will be responsible for the management and development of a team of Trainers across multiple locations and products. You will also be responsible for engagement and collaboration with internal and external stakeholders.

Duties and Responsibilities

  • Manage the daily performance of Trainers, ensuring adherence to internal expectations (e.g. productivity & quality)
  • Support Trainers in measuring the impact of learning interventions on key business metrics
  • Coach and mentor Trainers
  • Manage effective internal and external client communication
  • Plan, organize, and direct a wide range of training activities
  • Participate in and lead meetings to determine training requirements
  • Assist with hiring processes and induction training of new staff
  • Develop strategies to promote Trainers adherence to company regulations and performance goals
  • Conduct team meetings to update Trainers on best practices and continuing expectations
  • Support Training and Development Manager and other Training Team Leads when absent or out of office
  • Coordinate cross location support with other support providers globally
  • Ensure efficient resource and capacity planning
  • Ensure Trainers are productive, effective and efficient
  • Implement and manage any new initiatives
  • Monitor and report of activities within the training team
  • Be the first point of contact for business escalations including resolving issues, complaints and disputes effectively and efficiently
  • Conduct 1:1’s and team meetings providing continuous feedback to direct reports
  • Define and review performance objectives
  • Attend to all administration tasks in a timely and accurate manner

Required Qualifications & Experience

  • Demonstrates a high level of client / customer focus
  • Industry experience with leading BPO provider
  • Experience in a multicultural organisation
  • Broad experience within the training environment
  • Ability to coach and mentor others
  • Ability to lead and manage teams across geographies by implementing effective communication plans
  • Transition management and coordination experience
  • Professional maturity to gather appropriate information and articulate solutions in a concise manner to maintain client confidence
  • Integrity and ownership of tasks
  • Self-starter with the desire to work in a challenging, fast-paced and changeable environment
  • A collaborative team player
  • Demonstrable problem solving skills to minimize process variance
  • Strong communication and influencing skills as the successful individual will be the driving force
  • Strong written and oral communication skills
  • Excellent analytical and presentation skills

Competencies

  • Initiative
  • Solution Orientation
  • Collaboration
  • Organizational Commitment
  • Providing Direction
  • Developing People
  • Impact and Influence

What we offer

  • Product Training and upskilling processes
  • Vibrant, multi-cultural environment
  • Career & Personal Development
  • Quarterly performance bonus
  • Subsidized Life Insurance
  • Private medical care package
  • Cafeteria program with wide range of employee benefits (including Multisport)
  • Internal Team and Wellness Activities
  • Work in a modern office environment with access to free snacks and drinks

Explore Majorel

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Majorel is an equal opportunity employer that embraces diversity. We are committed to the principle of equal employment opportunities for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Majorel are based on business needs, job requirements and individual qualifications, without regard to gender, age, ethnicity, race, nationality, religion, disability, gender identity, sexual orientation, marital or civil partnership status or any other basis as protected by local law.

Majorel and its employees do not tolerate, engage in or support Human Trafficking, Forced Labor or Child Labor of any kind through Majorel’s activities, including in its supply chain, or assist Majorel clients or any other party in doing so.

Details

  • iconAnalytics & Reporting, Customer Service, BPO/SSC
  • iconEnglish
  • iconKraków, małopolskie

Company profile

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