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location iconLocations: Kraków
level iconLevel: specialist
time iconWorking hours: Full time

Service Management Specialist in CDIO COO


Business management, administration and support

Group Functions

Job Reference #




Job Type

Full Time

Your role

Do you have a high attention to detail? Do you know how to solve problems? We are looking for someone like this who can help us:

• support the internal billing of CDIO COO services to the business
• manage internal customer queries relating to the billing
• improve and automate processes around billing data
• understand the priorities and strategic goals of the function
• instigating change initiatives that will drive the business forward
• manage a portfolio of projects ranging from quick tasks such as pulling a missing cost pools report to longer term strategic initiatives over several months
• help to introduce Agile methodology into team’s BAU processes

Your team

You’ll be working in the CDIO Service Management team in Krakow. We provide a huge variety of services to ensure that the CDIO COO Service Management performs effectively whilst keeping alignment with our strategic priorities.

Your expertise

• ideally 2-3 years of experience working in the service management area or in a role which required the above expertise
• strong analytical, problem-solving skills
• an excellent communicator, with strong interpersonal skills
• concise and accurate with a strong attention to detail
• very organised and not fazed by being asked to juggle many tasks simultaneously
• quick to learn new things be it a new IT tool or different process
• always looking to remove barriers and make the way we work more efficient
• natural risk manager with a strategic mind-set
• interest in Agile way of working

About us

UBS is the world’s largest and only truly global wealth manager. We operate through four business divisions: Global Wealth Management, Personal & Corporate Banking, Asset Management and the Investment Bank. Our global reach and the breadth of our expertise set us apart from our competitors.

With more than 70,000 employees, we have a presence in all major financial centers in more than 50 countries. Do you want to be one of us?

How we hire

This role requires an assessment on application. Learn more about how we hire:

Join us

At UBS, we embrace flexible ways of working when the role permits. We offer different working arrangements like part-time, job-sharing and hybrid (office and home) working. Our purpose-led culture and global infrastructure help us connect, collaborate, and work together in agile ways to meet all our business needs.

From gaining new experiences in different roles to acquiring fresh knowledge and skills, we know that great work is never done alone. We know that it's our people, with their unique backgrounds, skills, experience levels and interests, who drive our ongoing success. Together we’re more than ourselves. Ready to be part of #teamUBS and make an impact?

Disclaimer / Policy Statements

UBS is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.

Please submit your application in English

You are kindly requested to include the following clause in your application: "Wyrażam zgodę na przetwarzanie moich danych osobowych zawartych w ofercie pracy dla potrzeb procesu rekrutacji zgodnie z ustawą z dnia 27.08.1997r. Dz. U. z 2002 r., Nr 101, poz. 923 ze zm."

This job is no longer available

Recruitment process for this position has ended.

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  • iconAdministration, Analytics & Reporting, IT, Banking
  • iconEnglish
  • iconKraków, małopolskie

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