from Ukraine
See my story
from Portugal
See my story
from Colombia
See my story
from Italy
See my story
from Mexico
See my story
from Denmark
See my story
beign your career journey with accenture

location iconLocations: Warszawa
level iconLevel: specialist
At MoneyGram, it's our mission to bring family and friends closer together through our services. Whether online, in-app or in-store, we integrate innovative technology to make sure people around the world have the freedom to make their dreams a reality.

MoneyGram opened the Global Business Center in Warsaw, Poland, in the fall of 2014 as a cross-functional center of excellence and a hub for our operations. Today, the Global Business Center is a unique place to work, operating 24/7 with 640 individuals representing 57 nationalities, working in 46 languages across 46 business functions. We've built a working environment based on respect, diversity and teamwork and take pride in delivering high-quality service to our clients and agents in over 200 countries and territories.

Currently we are looking for:


Mode: hybrid


Job Summary

The Trainer III is responsible for primary components of training: training facilitation, outsourcer liaison, launch and ongoing relationship and performance management, and process and procedural research and documentation for publishing as online content. The Trainer III is also responsible for administrative and reporting functions related to the Learning Management System and tracking department metrics.

Primary Responsibilities

  • Provides project trainings to newly hired employees.
  • Creates training materials for product trainings and ensures training materials are up to date with current procedures and processes.
  • Participates with project management team during initial planning for new product rollouts and major application releases.
  • Evaluates effectiveness of the training curriculum by analyzing the performance measurements and gathering feedback from departments.
  • Researches and documents procedures for content management and publishing on intranets/online job ads.
  • Designs and generates reports related to the Learning Management System and tracking department metrics.
  • Facilitates classroom and distance learning for multiple job functions, supporting various products and partners and consumers.
  • Conducts trainee evaluation with a variety of methods; performance management through quality monitoring, feedback, coaching and reporting.
  • Identifies and researches process improvements.
  • Collaborates with business personnel.
  • Plays key role on projects affecting Tier 2 and 3 departments.
  • Serves as a call center Subject Matter Expert; conducts job task and/or content analysis, clarifies details, identifies issues and recommends solutions.
  • Formulates launch plans, executes, delegates and manages resources.
  • Travels to outsourcer location to co-train, coach and certify trainers.
  • Fosters a team environment of shared ownership in the execution of call center launches.
  • Establishes and maintains a strong partnership with outsourcers to achieve goals and ensure contractual obligations are met as they relate to training.
  • Plans, coordinates and supervises the roll-out of all training initiatives, including (but not limited to) training of new employees, new products (up-training), changing of procedures.
  • Periodically ensures accuracy of content delivered by observing the facilitation of MoneyGram classes either through travel or distance technology.
  • Creates and implements plans to consistently audit all outsourcer’s training materials including customized procedures.
  • Monitors outsourcer training effectiveness by evaluating the metrics they provide and evaluate job performance through regular call calibration sessions.
  • Periodically audits Outsourcers Training materials to ensure the consistency of material contents and communication with the outsourcers.
  • Reviews post training metrics provided by outsourcer to monitor effectiveness of training.
  • Performs other duties as assigned.


  • BA/BS preferred.


  • 5+ years’ experience facilitating learning.
  • Previous experience instructional design and curriculum design a plus.

Essential Skills

  • Experience with formal instructional design methods.
  • Basic experience and aptitude working with e-learning authoring applications, and web based or other multimedia training tools.
  • Knowledge of Tier 1 and Tier 2 processes.
  • Solid facilitation skills in instructor led training and virtual instructor led training formats.
  • Experience presenting to and facilitating management groups.
  • Analytical skills, including the ability to identify complex problems and recommend solutions.
  • Ability to identify, support and execute change.
  • Effective oral and written communication skills; must be able to communicate professionally at all organizational levels, internally and externally.
  • Must be able to work independently and possess initiative when carrying through assignments.
  • Ability to analyze course materials and learner information.
  • Ability to adjust delivery style to meet learner needs.
  • Skills to establish and maintain instructor credibility and manage the learning environment.
  • Excellent ability to provide fair and specific feedback.
  • Ability to lead and develop outsourcer training staff.
  • Experience researching and analyzing information from a variety of sources.
  • Experience creating learner evaluation and measurement methods.
  • Ability to react quickly to a flexible work environment.
  • Ability to work independently and successfully manage multiple projects/priorities in a dynamic environment.
  • Strong time-management and organizational skills; ability to work under tight deadlines.
  • Project Management experience, preferred.
  • Basic or intermediate familiarity with Learning Management System administration, publishing, and reporting functions.

This job is no longer available

Recruitment process for this position has ended.

Jobs that may interest you:

GL Analyst with Portuguese
flag English, Portuguese
Inside Sales Account Representative with Serbian/Croatian
flag English, Serbian, Croatian


  • iconBPO/SSC
  • iconEnglish
  • iconWarszawa, mazowieckie

Company profile

  • About us
  • Job offers

Do you want to be always up to date?

Create job alert and start getting similar offers directly to your mailbox!