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MoneyGram
MoneyGram
location iconLocations: Warszawa
level iconLevel: specialist
At MoneyGram, it's our mission to bring family and friends closer together through our services. Whether online, in-app or in-store, we integrate innovative technology to make sure people around the world have the freedom to make their dreams a reality.

MoneyGram opened the Global Business Center in Warsaw, Poland, in the fall of 2014 as a cross-functional center of excellence and a hub for our operations. Today, the Global Business Center is a unique place to work, operating 24/7 with 640 individuals representing 57 nationalities, working in 46 languages across 46 business functions. We've built a working environment based on respect, diversity and teamwork and take pride in delivering high-quality service to our clients and agents in over 200 countries and territories.

Currently we are looking for:
Partner Servicing Spc III with Italian
Mode: hybrid

Description

Job Summary

The Partner Servicing Specialist III manages the relationship with MGI’s Business Partners, and acts as the first point of contact, building and maintaining a positive image of the company. The Partner Servicing Specialist III ensures provision of timely communication, information and resolution to Agents' inquiries, issues and concerns. When necessary, the Specialist liaises with the appropriate department for resolution. Additionally, the Partner Servicing Specialist III will provide world-class Anti-Money Laundering, Fraud Prevention and Point-of-Entry (POE) Product training to agent partners via appropriate training mediums, including e-learning, teleconference, and virtual instructor-led technologies. The position supports the partner life cycle from on-boarding, changes in the relationship, and through termination of a partner.

Primary Responsibilities

  • Interfaces with the MGI partners as first point of contact and resolution owner in order to resolve in-bound partners’ requests; follows up on issues until complete resolution; determines root cause of issues, identifies possible solutions, and agrees with the partner on a defined course of correction.
  • Acts as a single point of contact for Agents for the whole servicing and training process that includes equipment shipping, AML and Fraud Prevention electronic training, products training, compliance documents collection and verification; regularly monitors the progress of training by monitoring the agent’s activities in the LMS system and provides support to Agents to ensure all issues relating to our training process are addressed.
  • Takes active part in all projects connected with equipment delivery (rollouts) as well as training; ensures all servicing and training related issues and delays are escalated as appropriate to minimize impact to the onboarding and training process timeline.
  • Partners with sales team to understand the agent’s needs, perception and challenges in order to ensure MGI competitiveness from B2B Customer Service point of view.
  • Liaises with different MGI departments as necessary to solve agents’ issues and ensure satisfaction.
  • Initiates out-bound contact to partners when needed to understand any discrepancies, deliver and/or collect any required information.
  • Performs other duties as assigned.

Qualifications

Education
  • BA/BS in Accounting, Business or related field or equivalent experience.

Experience

  • 1-2 relevant years’ experience preferred in account relationship management or customer servicing.

Essential Skills

  • Solid customer service orientation.
  • Ability to identify issues and escalate to the appropriate contact.
  • Ability to manage time appropriately, work efficiently and semi-independently within a team-oriented environment.
  • Ability to conduct analysis/research.
  • Solid detail orientation, problem solving and multi-tasking skills.
  • Strong verbal and written communication skills with the ability to explain procedures and processes to internal or external customers effectively.
  • Ability to work with sensitive data with professionalism and confidentiality.
  • Solid knowledge of MS office applications (Word, Excel, etc.).
  • Ability to work on several systems/programs simultaneously.

Details

  • iconCustomer Service, BPO/SSC
  • iconEnglish, Italian
  • iconWarszawa, mazowieckie

Company profile

  • About us
  • Job offers (19)

selected offers

Career Opportunities for Romanian Speakers
flag English, Romanian
locationWarszawa
Career Opportunities for Swedish Speakers
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locationWarszawa
Career Opportunities for Czech / Slovak Speakers
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locationWarszawa

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