O2C Transformation Analyst
O2C Transformation Analyst
What will you do:
- Support for Management on Client side with new projects and processes testing and implementation.
- Exposure to frequent contact with key stakeholders on Client side.
- Collecting overdue balance by contacting with the customers via phone and email.
- Cooperating with internal departments Credit, GCS, Cash Ops, Billing and Sales teams.
- Processing cases in a timely and effective manner.
- Allocation of incoming payments and accounts reconciliation.
- Helping customers with questions regarding billing, master data setup and overall collections process.
What do we expect:
- Stakeholder management skills are required as role is exposed to contact with Management on the Client's side.
- Good knowledge of BPO/Shared Services processes (min. 1 year of experience required in Collections)
- Great communication skills both verbal and written.
- Fluent English (B2+/C1).
- Ability to work independently as well as a part of the team. Strong negotiation and analytical skills are essential.
- Attention to details and ability to solve complex problems independently .
- Proactive approach and can do attitude is a must.
- Experience with process change.
- Experience with SAP would be an asset.
What we can offer
- Inclusion&Diversity in practice in truly multinational enviroment
- Eco-friendly offices
- Cooperation with globally recognized Clients and access to the latest technology solutions
- Online and classroom trainings to master your skills
- Onboarding program and dedicated Buddy
- Unique community with sport, volunteering activites and outings
- Access to MyBenefit platrofm
- Multisport and lunch card
- Private medical care and life insurance
- Referral program with bonuses for referring new employees
- Modern office in the city center of Warsaw
- Chill room, game room, library and coffee-breaks at terrace
