What will you do:

• Contact customers by phone and other tools to ensure timely payment of all invoices
• Being proactive to ensure an overdue situation does not occur
• Develop and maintain professional relationships with internal and external clients
• Promptly provide customer payment remittances to Accenture s cash applications team
• Build reports liaised with client processes and procedures
• Meet weekly monthly collections targets and all SLA s
• Raise to management dispute information to a high degree of quality as required in accordance with the established policy
• Produce monthly statements to send to customers in line with client s processes
• Record all collections activities in a consistent manner as per client processes
• Ensure that the collection processes followed are in adherence to the procedures

What we expect from you:

• Strong communication skills
• Proficiency in English and German (min. B2 level)
• Analytical skills and ability to work with a large amount of data
• Curiosity to dig deeper for root causes of certain issues
• Ability to build and maintain relationships with different stakeholders to resolve issues in a timely and regular manner
• Previous exposure to an international client environment would be an asset
• Availability to work in a 50/50 hybrid mode in Warsaw office