You will work in a customer service team, helping customers solve their issues and making sure they have a positive experience. This is an entry-level role, so you will learn on the job and build valuable skills in communication, systems, and teamwork.

WHAT YOU WILL DO

• Support customers via phone and email, helping with service and repair requests
• Provide friendly and professional assistance, making sure customers feel heard and supported
• Make sure all requests are handled according to quality standards and company processes
• Keep high customer satisfaction by meeting service targets (SLA)
• Handle incoming customer inquiries and resolve issues step by step
• Check and validate service agreements and requests
• Manage orders and returns using SAP system (training provided)
• Work closely with internal teams and external vendors to support repair processes
• Track progress and ensure updates are communicated to customers

WHAT'S IN FOR YOU

• A flexible working model (combination of remote work, office, or client site)
• Opportunities to learn and grow, especially if you are starting your career
• A collaborative environment where you can build relationships and develop skillS