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Arla Global Shared Services
Arla Global Shared Services
location iconLocations: Gdańsk
level iconLevel: specialist
Junior Service Desk Supporter/ Service Desk Supporter, Danish speaker - Gdansk
Lokalizacja: Gdańsk
  • English
  • IT
  • Ms Office
  • Outlook

Arla’s inhouse Service Desk is growing and we are looking for talented people to join. As a Scandinavian company, we value mutual trust, collaboration and initiative. Thus, you will have every opportunity to share your ideas, learn and try new things.

Join a global covering Service Desk and become part of a multinational team were quality have high priority over quantity and were we aim to do the right thing the first time around. The team is high performance and highly motivated to provide that best support to our colleagues

Specifically, you will:

  • Provide 1st and 1.5 level Support for all systems and devices
  • Perform remote troubleshooting through SCCM
  • Educate and guide the end user through the problem-solving
  • Identify and suggest improvements on current processes followed
  • Act as escalation point in case of urgent or severe IT incidents
  • Prioritizie and manage many open tickets at the same time
  • Analyse most common reported incidents
  • Escalate unresolved issues to higher support teams
  • Record all Incident and service request in ITSM tool

Who are you?

  • Fluency in English – written and verbal
  • Fluency in Danish language at least at B2 level. However, we may consider candidates at level B1 who would take part in a language course (provided by Arla), enabling them to reach level B2.
  • Good knowledge of MS Office and Outlook tools
  • Strong communications, negotiation and problem solving skills
  • Good analytical and organization skills
  • Strong team-player orientation
  • Ability to work in fast-changing environment

Additionally, nice to have (not mandatory):

  • Professional experience in Service Desk/Customer Service Department
  • General understanding of ITIL Methodology
  • Familiarity with one or more of these tools
    • ServiceNow
    • KCS - Knowledge Centered Service
    • Microsoft O36

Your future colleagues from IT dep. describe these generally:

Modern office in Gdańsk Wrzeszcz
Flexible working hours
Virtual teams
Scandinavian culture based on trust nad respect
Employment stability
Professional development and knowledge sharing
Inspiring leadersand ethical business
Ergonomic chair, electric desk and 2 screens
Work-life balance and well-being focus
People and great atmosphere

We are Arla GSS and we deal with business the Scandinavian way.


You most likely associate us with brands like Arla Apetina, Lurpak or Castello. We are part of the global Arla Foods group employing 19,000 people worldwide and delivering 25 trillion glasses of milk a year. That being said… At our office in Gdańsk Wrzeszcz we do not produce butter or cheese, nor do we conduct milk quality assessment. We are a Global Shared Services Center.

Details

  • iconAnalytics & Reporting, IT, BPO/SSC
  • iconEnglish, Danish
  • iconGdańsk, pomorskie

Company profile

  • About us
  • Job offers (28)
  • Recruitment process
  • Benefits

selected offers

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