Team Lead
with English
Team Lead with English
What will you do:
- Motivate and strategize how the team will meet efficiency, productivity and consistency targets
- Chart a career development plan for the analysts and provide guidance on how to achieve personal and career goals
- Guarantee that base operational expectations and information security policies are enforced
- Identify improvement opportunities in workflows and suggest solutions. Create a culture of innovation
- Create an engaging and fun work atmosphere for the team
- Course correct non-performing metrics and analysts through root cause analysis and solid action planning
What do we expect from you?
- Graduate with 2-6 years of working experience, preferably with experience in leading teams
- Ability to motivate teams and rally the group toward organizational goals
- Excellent oral and written communication skills in English
- Passion for learning and creative problem-solving.
- Strong knowledge of cultural context in the user countries supported
- Good knowledge of language of the countries supported is an advantage
- Analytical frame of mind
- Availability to work in shift working system (including night shifts and/or weekends) - 100% working from the office.
What we can offer
- Inclusion&Diversity in practice in truly multinational enviroment
- Eco-friendly offices
- Cooperation with globally recognized Clients and access to the latest technology solutions
- Online and classroom trainings to master your skills
- Onboarding program and dedicated Buddy
- Unique community with sport, volunteering activites and outings
- Access to MyBenefit platrofm
- Multisport and lunch card
- Private medical care and life insurance
- Referral program with bonuses for referring new employees
- Modern office in the city center of Warsaw
- Chill room, game room, library and coffee-breaks at terrace
Analytics & Reporting, BPO/SSC
English
