What will you do?

• Manage customer order activity through the order fulfillment cycle.

• Work with internal departments to ensure time results Identify and respond to customers requests.

• Ensure all queries are processed as per SLA s Service Level Agreements and KPIs Key Performance Indicators which are set out for the team.

• Take ownership of customers issues ensuring end to end service with an emphasis on excellent customer satisfaction and attention to detail.

• Demonstrate an in depth knowledge of products and services offered by the client

Job Qualifications:

• Proficient Russian and Polish verbal and written min. C1

• Proficient English verbal and written Min. B2

• Good knowledge of MS Office tools

• Experience with SAP would be an asset

• Experience in customer service or supply chain

• Strong drive for results and the ability to manage multiple initiatives simultaneously

• Ability to deal with and react effectively to demanding SLA driven environment without compromising quality or efficiency

• Professional and confidential demeanor to ensure that data is handled sensitively and confidentially

• Strong attention to detail and a well organized, structured approach to work and good communication skills