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beign your career journey with accenture

location iconLocations: Warszawa
level iconLevel: specialist


with English

OTC GPO with English

Job Description:

  • Own OTC process end to end and ensure it is clear, documented, compliant to Accenture and Client requirements and understandable for teams
  • Drive end to end process changes related to implementation of new tools, delivering to account or client strategy (including quantification of benefits and validation of cost to serve assumptions)
  • Develop new projects to drive continuous improvement and cost to serve
  • Serve as change manager of Client driven project implementations for Accenture team and account Leadership
  • Assure continuous standardization of the process and seek for automation opportunities
  • Review and provide recommendations on process specific Change Requests planned due to contract expansion or process/way of working changes
  • Assure green Service Level Agreements and increasing quality through proposed process changes
  • Build relationship with Client stakeholders
  • Work across many functional teams at Accenture and Client
  • Manage effective and structured communication across the teams
  • Provide leadership and direction in the development and alignment to Accenture and industry best practices for OTC
  • Provide regular updates on projects ongoing and planned both to Accenture and to the Client

Job Qualifications:

  • Leadership (min. 5 years in senior leadership roles in OTC)
  • Vision
  • Innovation mindset
  • Strategic thinking
  • Deep understanding of process and sub process area of OTC
  • Operational experience
  • Continuous improvement and business process management
  • Performance management
  • Stakeholder management
  • Proven ability to project manage new initiatives and process changes
  • Previous experience of managing to and meeting service level agreements.
  • Proven ability to work within a challenging client environment
  • Energy, drive and enthusiasm
  • Strong communication in English and influencing skills
  • Advanced customer relations management skills
What we can offer
  • Inclusion&Diversity in practice in truly multinational enviroment
  • Eco-friendly offices
  • Cooperation with globally recognized Clients and access to the latest technology solutions
  • Online and classroom trainings to master your skills
  • Onboarding program and dedicated Buddy
  • Unique community with sport, volunteering activites and outings
  • Access to MyBenefit platrofm
  • Multisport and lunch card
  • Private medical care and life insurance
  • Referral program with bonuses for referring new employees
  • Modern office in the city center of Warsaw
  • Chill room, game room, library and coffee-breaks at terrace
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Song, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at

Accenture Operations provides business process services for specific functions, including finance and accounting; procurement and supply chain; and marketing & sales. We operate business processes with a combination of talent and data, artificial intelligence, analytics and digital technologies, helping clients to improve their productivity, customer experience and performance.

If you are interested, please send your CV in English by clicking "apply now!" button
When applying please enclose the below statement:

"I hereby consent to the processing of my personal data by Accenture Sp. z o.o. with its registered seat in Warsaw (00-121), at ul. Sienna 39, NIP 526-00-15-900 (Data Controller), in accordance with the Act of August 29, 1997 on the Protection of Personal Data (Journal of Laws of 2016, item 922) and the Regulation on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (Data Protection Directive), necessary to carry out the recruitment process by Accenture. At the same time, I declare that I provide my personal data completely voluntary. I also declare that I have been informed about my right to withdraw my consent or object to processing of data, request access to them, rectification, deletion, limitation of processing and their transfer, at any time and the right to lodge a complaint to the data protection supervisory authority."

Accenture does not discriminate employment candidates on the basis of race, religion, color, sex, age, disability, national origin, political beliefs, trade union membership, ethnicity, denomination, sexual orientation or any other basis impermissible under Polish law.


  • iconAnalytics & Reporting, BPO/SSC
  • iconEnglish
  • iconWarszawa, mazowieckie

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