Job Description:

• Own OTC process end to end and ensure it is clear, documented, compliant to Accenture and Client requirements and understandable for teams
• Drive end to end process changes related to implementation of new tools, delivering to account or client strategy (including quantification of benefits and validation of cost to serve assumptions)
• Develop new projects to drive continuous improvement and cost to serve
• Serve as change manager of Client driven project implementations for Accenture team and account Leadership
• Assure continuous standardization of the process and seek for automation opportunities
• Review and provide recommendations on process specific Change Requests planned due to contract expansion or process/way of working changes
• Assure green Service Level Agreements and increasing quality through proposed process changes
• Build relationship with Client stakeholders
• Work across many functional teams at Accenture and Client
• Manage effective and structured communication across the teams
• Provide leadership and direction in the development and alignment to Accenture and industry best practices for OTC
• Provide regular updates on projects ongoing and planned both to Accenture and to the Client

Job Qualifications:

• Leadership (min. 5 years in senior leadership roles in OTC)
• Vision
• Innovation mindset
• Strategic thinking
• Deep understanding of process and sub process area of OTC
• Operational experience
• Continuous improvement and business process management
• Performance management
• Stakeholder management
• Proven ability to project manage new initiatives and process changes
• Previous experience of managing to and meeting service level agreements.
• Proven ability to work within a challenging client environment
• Energy, drive and enthusiasm
• Strong communication in English and influencing skills
• Advanced customer relations management skills