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beign your career journey with accenture

location iconLocations: Warszawa
level iconLevel: manager/director

OTC Tower Lead

OTC Tower Lead

As OTC Tower Lead, you will be responsible mainly for
  • Managing the team, processes, and operations of accounts receivables mainly cash collections for the EMEA Region across all client s business
  • Ensuring that management of day to day collection operations, coordination of transactional activities to customer accounts, customer reconciliations and inquiries are completed in line with established metrics
  • Reporting and presentation of performance against established metrics SLAs, KPI s, BOIs with required actions to drive results commitments
  • Being the Key Point of Contact and Decision Maker for Collection and Disputes process for the client and Accenture leadership
  • Building strong partnership relation with the client including client top leadership
  • Driving standardization and improvement of the process, improving controls and performance, driving change management
  • Managing team and build cooperative and efficient work environment
  • Coaching and driving Team Leads and supervisors development


  • Fluent English
  • 7 years of OTC experience, including experience in cash collections
  • 3 years in the OTC managerial position
  • Experience in managing team of 30 people
  • Knowledge of Credit Collection laws, bankruptcy processes and other collection practices
  • Strong interpersonal and analytical skills, excellent communication skills, very good presentation skills
  • Direct cooperation with the OTC top management on the client side
  • Ability to work under a pressure, ability to manage escalations and to solve them quickly and effectively
  • Resistance to stress and ability to navigate in a complex stakeholder environment
  • Experience in managing transitions
  • Excellent leadership skills including experience in managing cross cultural teams across locations
  • MS Office mainly Excel skills are essential
What we can offer
  • Inclusion&Diversity in practice in truly multinational enviroment
  • Eco-friendly offices
  • Cooperation with globally recognized Clients and access to the latest technology solutions
  • Online and classroom trainings to master your skills
  • Onboarding program and dedicated Buddy
  • Unique community with sport, volunteering activites and outings
  • Access to MyBenefit platrofm
  • Multisport and lunch card
  • Private medical care and life insurance
  • Referral program with bonuses for referring new employees
  • Modern office in the city center of Warsaw
  • Chill room, game room, library and coffee-breaks at terrace
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Song, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at

Accenture Operations provides business process services for specific functions, including finance and accounting; procurement and supply chain; and marketing & sales. We operate business processes with a combination of talent and data, artificial intelligence, analytics and digital technologies, helping clients to improve their productivity, customer experience and performance.

If you are interested, please send your CV in English by clicking "apply now!" button
When applying please enclose the below statement:

"I hereby consent to the processing of my personal data by Accenture Sp. z o.o. with its registered seat in Warsaw (00-121), at ul. Sienna 39, NIP 526-00-15-900 (Data Controller), in accordance with the Act of August 29, 1997 on the Protection of Personal Data (Journal of Laws of 2016, item 922) and the Regulation on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (Data Protection Directive), necessary to carry out the recruitment process by Accenture. At the same time, I declare that I provide my personal data completely voluntary. I also declare that I have been informed about my right to withdraw my consent or object to processing of data, request access to them, rectification, deletion, limitation of processing and their transfer, at any time and the right to lodge a complaint to the data protection supervisory authority."

Accenture does not discriminate employment candidates on the basis of race, religion, color, sex, age, disability, national origin, political beliefs, trade union membership, ethnicity, denomination, sexual orientation or any other basis impermissible under Polish law.


  • iconFinance & Accounting
  • iconEnglish
  • iconWarszawa, mazowieckie

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