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location iconLocations: Wrocław, Kraków
level iconLevel: manager/director
time iconWorking hours: Full time

Service Manager


Business management, administration and support, Management and Business Support, Outsourcing / Offshoring

Global Wealth Management

Job Reference #



Kraków, Wroclaw

Job Type

Full Time

Your role

Do you feel comfortable working in a fast-paced, diverse, international environment? Are you ambitious, well-organized self-starter with ‘can-do’ attitude? Are you detail oriented and able to grasp what's important from a broad picture?
Would you like to learn about Global Wealth Management and contribute in further business and service model transformations?

We are looking for a professional like you to:
- Engage closely with stakeholders across functions and divisions of UBS
- Actively challenge and collaborate with service providers to understand cost allocations and seek for optimization opportunities
- Drive monthly reporting and provide senior management updates on service quality, risk and costs
- Prepare convincing, concise and visually attractive senior management presentations, e.g., for the Leadership Forum
- Support the journey to increased cost efficiency and scalability by development of a new cost model providing transparency and insight into cost drivers
- Respond to regular and ad-hoc queries for reports and insights
- Take initiative to identify opportunities and develop solutions that increase efficiency of our processes (e.g. data collection and transformation)

Your team

You’ll be working in the Service & Quality Management team within Global Wealth Management Chief Operating Office (GWM COO). We support GWM COO by providing transparency, monitoring allocated cost, actively managing business demand and supporting various efficiency projects with strong impact on UBS profitability. We collaborate closely with teams across GWM and Group Functions to support service & operational excellence.
This exciting role will provide the opportunity to grow, build up in-depth knowledge about Wealth Management and to network across diverse functions within UBS.

Your expertise

- Bachelor’s or Master’s degree, preferably in business administration, finance or economics,
- 3+ years of relevant experience in comparable roles
- Strong assessment and conceptual skills with high affinity to numbers (Excel)
- An excellent communicator who can create concise summaries and visualize even complex matters convincingly (PowerPoint)
- Experience or knowledge in generating insights using business intelligence tools (Tableau, PowerBI, Alteryx and/or others) preferrable
- A self-starter with ability to plan ahead and prioritize tasks
- Smart, proactive, diligent and a team-worker
- Fluent in English, spoken and in written

About us

UBS is the world’s largest and only truly global wealth manager. We operate through four business divisions: Global Wealth Management, Personal & Corporate Banking, Asset Management and the Investment Bank. Our global reach and the breadth of our expertise set us apart from our competitors.

With more than 70,000 employees, we have a presence in all major financial centers in more than 50 countries. Do you want to be one of us?

Join us

At UBS, we embrace flexible ways of working when the role permits. We offer different working arrangements like part-time, job-sharing and hybrid (office and home) working. Our purpose-led culture and global infrastructure help us connect, collaborate, and work together in agile ways to meet all our business needs.

From gaining new experiences in different roles to acquiring fresh knowledge and skills, we know that great work is never done alone. We know that it's our people, with their unique backgrounds, skills, experience levels and interests, who drive our ongoing success. Together we’re more than ourselves. Ready to be part of #teamUBS and make an impact?

Disclaimer / Policy Statements

UBS is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.

Please submit your application in English

You are kindly requested to include the following clause in your application: "Wyrażam zgodę na przetwarzanie moich danych osobowych zawartych w ofercie pracy dla potrzeb procesu rekrutacji zgodnie z ustawą z dnia 27.08.1997r. Dz. U. z 2002 r., Nr 101, poz. 923 ze zm."


  • iconAdministration, Banking, BPO/SSC
  • iconEnglish
  • iconWrocław, Kraków, dolnośląskie, małopolskie

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