Job Summary

The Fraud Prevention Analyst I is responsible for handling complex, high risk transactions based on expertise and is empowered to make exceptions from the procedures if necessary from a fraud prevention perspective. Incumbents in this role also prepare and make recommendation on procedure/process modifications based upon case handling experience.

Primary Responsibilities

• Makes decisions on consumer’s transactions based on profile/transaction details and other verification results.
• Reviews consumer’s transactions for fraudulent activity including; identity theft, account take over, friendly fraud, consumer fraud, and other potential risks.
• Develops and maintains deep understanding and knowledge of processes in an effort to resolve high risk cases and issues.
• Proactively drives procedure changes based on fraud and scam analysis.
• Act as a partner in support of departmental leadership with workforce management, technical support as well as team leadership when necessary by providing team members with proper knowledge transfer support, feedback, coaching as well as relevant training sessions.
• Other duties as assigned.

Education

• BA/BS in Business or related field, preferred or combination of education and experience.

• Minimum 1-2 years’ professional experience.
• 2 years increasing, progressively relevant experience.

• Strong customer service orientation.
• Previous experience making real time fraud avoidance decisions related to phishing, payments and identity authentication, highly preferred.
• Fluent in both written and oral English.
• Awareness of MGO Post Sales Processes flows as well as knowledge of MGI transfer policies, processes and procedures.
• Ability to assess issues and provide direct initial advice or escalate to the appropriate contact.
• Ability to manage time appropriately, work efficiently and independently within a team oriented environment.
• Ability to conduct analysis/research and provide recommendations.
• Strong verbal and written communication skills with the ability to explain procedures and processes to internal or external customers as well as team members effectively.
• Ability to address issues with diplomacy and tact.
• Solid detail orientation.
• Ability to respond to system issues and find alternative ways to minimize the impact to processes.
• May be asked to work varying shifts as business needs dictate.
• Ability to work with sensitive data with professionalism and confidentiality.
• Ability to address issues with diplomacy and tact.
• Advanced knowledge of MS office applications (Word, Excel, etc.).