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Amway Global Business Services
Amway Global Business Services
location iconLocations: Kraków
level iconLevel: manager/director
time iconWorking hours: Full time
Based in Ada, Michigan, Amway is one of the world's leading direct sales companies. We operate in more than 50 countries around the world offering a variety of products: health, beauty and home care. Amway Business Services Center was established in March 2010 to provide state of the art service to corporate operations across Europe, India and Africa. From graduates to highly qualified experts we hire the best professionals in the fields of Finance, Customer Service, Marketing, IT and HR. Here, you have the opportunity to add value and be valued – to achieve your professional goals and work with truly exceptional people. We believe in your potential and we value your talents.

Currently we are looking for a person for the position of:
Program Manager

Program Manager

Amway is a large multinational family-owned consumer goods company and the leading direct selling company worldwide. Amway offers more than 450 high-quality products and innovative solutions in the categories of nutrition, beauty, and home care exclusively through independent distributors and the own webshop. The company was founded in 1959 in Ada, United States, and operates in more than 100 countries generating revenue of 8.9 billion USD in 2021. Amway’s top-selling brands are Nutrilite™ vitamin, mineral, and dietary supplements, ARTISTRY™ skincare and color cosmetics, and eSpring™ water treatment systems.

We are looking for a strong program leader to support our West Technology Organization in executing the CAP and A65 priorities by collaborating with multiple markets and other tech. functions with series of versions and rollouts which requires multiyear roadmap planning, tracking and management across all West markets.

What you’ll do:
  • Develops, manages, reports and maintains overall program plans
  • Owns high-level program planning and scheduling, but not detailed technical or task planning
  • Manages program risks, removing blockers and escalating recommendations to the Business and/or Tech Leaders for resolution
  • Cooperates with other Technical Leads and Product Managers
  • Cooperates with West Program Manager to ensure EU/SA/ANZ priorities are on track
  • Works with pods and more specifically, scrum masters, and as needed with West Tech lead to identify resources for support and the removal of bottlenecks
  • Supports Head of PM with the yearly budget, focusing on pod / strategic initiatives spend
  • Is responsible for facilitating the CAP planning process and follow throughs with all of the technology team
  • Works with EU/SA/ANZ Tech Lead and Product Management Lead to manage global demand management process and market requests
  • Is responsible for managing projects with significant bottom-line impact or cross-functional pod coordination
  • Works with tech leads and product managers in developing a strategy and road map to provide compelling capabilities for community & commerce experience that helps our ABO succeed in their business goals
  • Instills best practices for processes and agile software development and documentation, assures designs meet requirements, and delivers high-quality work on tight schedules
  • Works with teams to develop agile basecamp maturity assessment and develops plan to advance agile and scrum capabilities among tech team and broader key stakeholders
  • Foster collaborates and facilitates team key meetings across E2E pods (Program standups, Project Planning, Sprint Planning, Stake Holder Reporting, Alignment etc.)
  • Aligns program governance with projects or sprints and maks sure the project/scrum team follows the governance meeting expected quality of deliverables
  • Embraces and exemplifies continuous improvement as a way of working for high performing product delivery team
  • Educates stakeholders about program governance and process
  • Is accountable for working with the OM team on knowledge transfer and a smooth transition into the new ways of working/operating as one market
  • Priority Management: Effectively oversees, coordinates, and integrates resources to support the project and/or organizational goals; provides support and guidance to navigate the bureaucracy of the organization
  • Planning and Organizing: Establishes courses of action for self and others to ensure work is completed efficiently and on time, on profile and on budget
  • Issue resolution: Uses sound judgment to escalate issues for quick resolution; allows for challenges to be alleviated with a sense of urgency
  • Communications: Communicate Business Information: Effectively communicating and presenting complex data (both verbally and written) to influence all levels and global audiences; helps others understand data and translate it into actionable business insights
  • Strategic Thinking: Ability to think strategically and understand the broader view. Demonstrates an understanding of the long-term, "big picture" view of needs and opportunities
  • Relationship Management: Ability to develop and maintain effective and productive relationships, including the ability to influence, negotiate and manage conflicts effectively and constructively with clients, vendors and peers
  • Critical Thinking: Ability to formulate conclusions and recommendations using facts and data, business analysis, deductive reasoning and sound judgment
What you’ll need:

Understanding of Biz. Strategy & Plans

  • Experience in business strategy and business engagement, or building teach. Support plan aligning with Biz. strategy & plans.
  • Good understanding of business processes and practices.
  • Good analytic and business modeling skills.


  • Clear written and oral English language communication to larger and higher stakes audiences. Includes: writing clear emails, communicating clearly in person, writing and providing presentations.


  • Ability to successfully facilitate collaboration within and across multiple teams, functions, departments, and levels.
  • Ability to develop productive working relationships with both technical and business partners.
  • Ability to align program roadmap, plans, and governance to projects/scrum plans.


  • Strong understanding of technology language and use of applications in business.
  • Basic understanding of architecture in the level of planning.
  • Ability to use Product Management and partner function (Engineering, Design) tools to partner well across the team.
  • Ability to partner with IT infra and application development tech. staffs.


  • Strong organizational, planning, and time management skills with ability to prioritize multiple/competing tasks and assignments
  • Attention to detail with an ability to meet tight timelines.
  • Understanding of the product lifecycle, governance, etc.
  • Rich working experience using agile methodologies, industry standards and best practices.


  • Strong management skills in the program.


  • 2-3 years of experience translating business strategy into specific product features/experience.
  • 5-6 years of experience working with technology and user experience teams to define, scope, and prioritize product requirements.
  • 5-6 years of demonstrated delivery of business results.
  • 5-6 year of experience in an agile software environment.
  • Experience collaborating closely with scrum master, analyst or product manager, scrum delivery team etc.
  • Strong partnering and teaming skills with both global affiliate counterparts and cross-functional departments and markets.
What can you expect from us?
  • Online recruitment process
  • Hybrid Work model & Flexible Working Hours
  • Private medical care in LuxMed Group
  • MyBenefit Cafeteria Platform (with Multisport card available)
  • Group Life Insurance after probation period
  • Additional day off for your Birthday
  • Additional two days off per year for voluntary activities of your choice
  • Employee discount for high-quality Amway products
  • Annual Bonus depending on the yearly company and individual performance
  • Various portfolio of internal&external trainings: professional certifications, access to e-learning platform
  • Language courses co-financed by us
  • Possibility of growth inside of organization
  • International team environment Relocation package for candidates outside Poland
  • Numerous company events and office initiatives
  • Family atmosphere with no formal dress-code
  • Attractive office location in the heart of Krakow (High 5ive, Pawia street)
How to apply

If you are interested in this job, please send your application via "Apply" button.

The following statement should be enclosed to your application:
"I hereby give consent for my personal data included in my application to be processed by Amway Business Centre-Europe Sp. z o.o. located in Zabierzów (adres: Krakowska 280 str., 32-080 Zabierzów) for the purposes of current and future recruitment processes, in accordance with the Personal Data Protection Act dated 29.08.1997 (uniform text: Journal of Laws of the Republic of Poland 2002 No 101, item 926 with further amendments)."


  • iconAudit, BPO/SSC
  • iconEnglish
  • iconKraków, małopolskie

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