An attractive work place in the Global Business Services (GBS) hub of Swarovski, based in Gdansk, Poland. GBS develops and delivers high quality multi-functional services, provides functional expertise and ensures a continuous improvement of its process portfolio, together with the regional spokes and local organizations across the globe. We are searching for an experienced Omnichannel Fraud & Chargeback Analyst.

ABOUT THE JOB

In this position, your main duties may include but are not limited the following:

• Daily execute of risk and fraud analysis against high risk orders and online & offline transactions, including customer contact, with a focus on maximizing revenue through enabling business & potential loss reduction
• 2nd level support for consumer service requests and inquiries for payment and fraud-related inquiries
• Dispute management process owner
• Collect & analyze on-line payment- & fraud prevention-related data from high risk orders
• Prepare strategic KPI reports and ad hoc reporting
• Closely collaborate with Corporate Omnichannel Payment & Fraud Prevention Manager
• Work with external Fraud & Payment service providers on process optimization and troubleshooting
• Rule performance analysis and reporting
• Participate in quarterly business reviews with 3rd party providers related to Fraud prevention

ABOUT YOU

A motivated talent, who brings along the following background:

• Proven track of working experience with payment service providers or fraud / loss prevention parties
• Fraud prevention supporting tools and applications knowledge (Threat Metrix or Adyen as an advantage)
• Retail online and offline experience
• Advanced computer skills on MS Office, Power Point, Excel
• Ability to use query tools to construct complex data queries
• Ability to create and maintain fraud prevention rules
• Complex Internet based data research skills
• Experience of building, executing, tracking, analyzing & reporting complex data sets
• Ability to anticipate and quickly react in a dynamic business environment
• Supporting senior management with business implications and recommendations based on glean insight
• Excellent communication skills in English both verbal and written.

ABOUT SWAROVSKI

Working for us as a Fraud & Chargeback Analyst is more than just a job - it's being part of a truly trendsetting modern premium brand, steeped in heritage, and renowned worldwide for quality and creativity.

We offer a competitive salary, learning and developing programs and also provide a wide range of benefits (employee discount for our products, private medical care, Multisport cards, discount for lunches, attractive location with brand new offices and many more!).

Candidates from outside Gdańsk /Tricity area may also benefit from our relocation support.