from Ukraine
See my story
from Portugal
See my story
from Colombia
See my story
from Italy
See my story
from Mexico
See my story
from Denmark
See my story
beign your career journey with accenture

Swarovski Global Business Services
Swarovski Global Business Services
location iconLocations: Gdańsk
level iconLevel: specialist
Omnichannel Fraud & Chargeback Analyst
Location: Gdańsk

An attractive work place in the Global Business Services (GBS) hub of Swarovski, based in Gdansk, Poland. GBS develops and delivers high quality multi-functional services, provides functional expertise and ensures a continuous improvement of its process portfolio, together with the regional spokes and local organizations across the globe. We are searching for an experienced Omnichannel Fraud & Chargeback Analyst.


In this position, your main duties may include but are not limited the following:

  • Daily execute of risk and fraud analysis against high risk orders and online & offline transactions, including customer contact, with a focus on maximizing revenue through enabling business & potential loss reduction
  • 2nd level support for consumer service requests and inquiries for payment and fraud-related inquiries
  • Dispute management process owner
  • Collect & analyze on-line payment- & fraud prevention-related data from high risk orders
  • Prepare strategic KPI reports and ad hoc reporting
  • Closely collaborate with Corporate Omnichannel Payment & Fraud Prevention Manager
  • Work with external Fraud & Payment service providers on process optimization and troubleshooting
  • Rule performance analysis and reporting
  • Participate in quarterly business reviews with 3rd party providers related to Fraud prevention


A motivated talent, who brings along the following background:

  • Proven track of working experience with payment service providers or fraud / loss prevention parties
  • Fraud prevention supporting tools and applications knowledge (Threat Metrix or Adyen as an advantage)
  • Retail online and offline experience
  • Advanced computer skills on MS Office, Power Point, Excel
  • Ability to use query tools to construct complex data queries
  • Ability to create and maintain fraud prevention rules
  • Complex Internet based data research skills
  • Experience of building, executing, tracking, analyzing & reporting complex data sets
  • Ability to anticipate and quickly react in a dynamic business environment
  • Supporting senior management with business implications and recommendations based on glean insight
  • Excellent communication skills in English both verbal and written.


Working for us as a Fraud & Chargeback Analyst is more than just a job - it's being part of a truly trendsetting modern premium brand, steeped in heritage, and renowned worldwide for quality and creativity.

We offer a competitive salary, learning and developing programs and also provide a wide range of benefits (employee discount for our products, private medical care, Multisport cards, discount for lunches, attractive location with brand new offices and many more!).

Candidates from outside Gdańsk /Tricity area may also benefit from our relocation support.

Does this sound like you? If so, we look forward to receiving your online application.

Swarovski Global Business Services sp. z o.o.
Human Resources
ul. Cypriana Kamila Norwida 5
80-280 Gdańsk , Poland

Please include the following clause in your message: „Wyrażam zgodę na przetwarzanie moich danych osobowych zawartych w mojej ofercie pracy dla potrzeb niezbędnych do realizacji procesu rekrutacji (zgodnie z Ustawą z dnia 29.08.1997 roku o Ochronie Danych Osobowych; tekst jednolity: Dz. U. z 2002r. Nr 101, poz. 926 ze zm.)

This job is no longer available

Recruitment process for this position has ended.

Jobs that may interest you:

Credit Risk Senior Analyst
locationPoznań, Gdańsk


  • iconAnalytics & Reporting
  • iconEnglish
  • iconGdańsk, pomorskie

Company profile

  • About us
  • Job offers

Do you want to be always up to date?

Create job alert and start getting similar offers directly to your mailbox!