OTC Team Lead
with English (Temporary role)
OTC Team Lead with English (Temporary role)
What will you do:
- The Team Leader is responsible for organization effectiveness and sustainability by providing leadership and motivation to deliver seamless and efficient Order to Cash processes to the Business and Customers.
- He/She steers and runs the delivery of end to end process within the agreed KPIs and SLAs.
- In addition, the role will improve the O2C processes across the businesses and streamline wherever possible using automation or innovative approaches.
- This role will focus on several O2C processes Commercial Agreements, Order Management, Dispute Management.
- Team Leader is also responsible for contributing to the development and implementation of organizational strategies, client policies, and sound business practices.
What we will expect from you:
- University degree in Business Administration, Economics or in simillar profile
- Several years of professional experience in Customer Service/OTC
- Leadership experience (min. 1 year)
- Sound SAP understanding
- Excellent oral and written communication skills
- English language skills mandatory (min. C1)
- Captive BPO SSO market experience an advantage
- Proficiency in MS Office
What we can offer
- Inclusion&Diversity in practice in truly multinational enviroment
- Eco-friendly offices
- Cooperation with globally recognized Clients and access to the latest technology solutions
- Online and classroom trainings to master your skills
- Onboarding program and dedicated Buddy
- Unique community with sport, volunteering activites and outings
- Access to MyBenefit platrofm
- Multisport and lunch card
- Private medical care and life insurance
- Referral program with bonuses for referring new employees
- Modern office in the city center of Warsaw
- Chill room, game room, library and coffee-breaks at terrace
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