As Customer Service / OTC Analyst you'll be responsible for:

• Responding customer queries in a timely manner
• Management of Product & Distribution Complaint Returns Processing
• Customer Master Data Management
• Performing Credit Debit notes
• Verbal and written communication with Customers (5-10 calls daily)
• Cooperation with LSP/TSP on Track and Trace of the orders
• Cooperation with Back Office on orders clarification for customers

What do we expect?

• 1-2 years of previous experience in customer service role
• Knowledge of OTC – Order Management life cycle, SAP order&return processing and understanding of SOX Process Control
• Strong interpersonal & communication skills and ability to maintain professional business contactIdeally fluent English skills both in the spoken and written form, plus minimum C1 degree of competence in Czech / Slovak
• Preferably a university degree or equivalent, especially with main focus on Administration or Supply Chain Management. Alternatively, an equivalent progressive working experience
• Ability to prioritize, analytical skills, can-do attitude and ability to multi-task
• Understanding of Supply Chain (nice to have)