Customer Service / OTC Specialist
with Czech/Slovak
Customer Service / OTC Specialist with Czech/Slovak
What will you do?
As Customer Service / OTC Analyst you'll be responsible for:
- Responding customer queries in a timely manner
- Management of Product & Distribution Complaint Returns Processing
- Customer Master Data Management
- Performing Credit Debit notes
- Verbal and written communication with Customers (5-10 calls daily)
- Cooperation with LSP/TSP on Track and Trace of the orders
- Cooperation with Back Office on orders clarification for customers
What do we expect?
- 1-2 years of previous experience in customer service role
- Knowledge of OTC – Order Management life cycle, SAP order&return processing and understanding of SOX Process Control
- Strong interpersonal & communication skills and ability to maintain professional business contactIdeally fluent English skills both in the spoken and written form, plus minimum C1 degree of competence in Czech / Slovak
- Preferably a university degree or equivalent, especially with main focus on Administration or Supply Chain Management. Alternatively, an equivalent progressive working experience
- Ability to prioritize, analytical skills, can-do attitude and ability to multi-task
- Understanding of Supply Chain (nice to have)
What we can offer
- Inclusion&Diversity in practice in truly multinational enviroment
- Eco-friendly offices
- Cooperation with globally recognized Clients and access to the latest technology solutions
- Online and classroom trainings to master your skills
- Onboarding program and dedicated Buddy
- Unique community with sport, volunteering activites and outings
- Access to MyBenefit platrofm
- Multisport and lunch card
- Private medical care and life insurance
- Referral program with bonuses for referring new employees
- Modern office in the city center of Warsaw
- Chill room, game room, library and coffee-breaks at terrace
